Retail Operations Lead — Team Leader & Customer Focus

Tri Shaas Sdn Bhd (MYDIN MART); Kapar; On-site; MYR 33,000 - 50,000; Full time

Benefits offered by this job

Medical Benefit

KWSP, SOCSO & EIS

Monthly Bonus

Training Provided

Staff Discount

Staff E-Wallet

Job summary

Tri Shaas Sdn Bhd (MYDIN MART) is seeking a proactive Retail Supervisor to manage daily store operations in Kapar, Selangor. You will lead and motivate staff to hit sales targets while ensuring excellent customer service and compliance with SOPs.

Responsibilities include supervising schedules, stock management, merchandising, and handling customer enquiries. The role requires at least 1 year of retail experience and a readiness to work shifts, weekends, and public holidays.

Qualifications

• Minimum 1 year of retail experience.
• Experience leading or supervising a team.
• Good leadership and communication skills.
• Able to start immediately.
• Willing to work on shift, weekends and public holidays.

Responsibilities

• Manage and supervise daily retail operations.
• Lead and motivate staff to achieve targets.
• Monitor staff performance, attendance, and schedules.
• Ensure stock availability, merchandising, and store cleanliness.
• Handle customer enquiries and complaints professionally.
• Ensure compliance with SOPs and policies.

Skills

Retail experience

Team leadership

Communication skills

Able to work under pressure

Shift work

Job description

Tri Shaas Sdn Bhd (MYDIN MART) is seeking a proactive Retail Supervisor to manage daily store operations in Kapar, Selangor. You will lead and motivate staff to hit sales targets while ensuring excellent customer service and compliance with SOPs.

Responsibilities include supervising schedules, stock management, merchandising, and handling customer enquiries. The role requires at least 1 year of retail experience and a readiness to work shifts, weekends, and public holidays.