Queensbay Mall, Penang - Retail Ambassador (Full-Time)

Love, Bonito; Bayan Lepas; On-site; MYR 22,000 - 36,000; Full time

Benefits offered by this job

Staff Discount

Medical Benefits

Uniform Sponsorship

Birthday Leave

Commissions

Allowances

Job summary

Love, Bonito in Penang seeks a Retail Sales Associate to deliver an engaging shopping experience, advise on fit and style, and help drive in-store sales. You will promote new arrivals, maintain stock, and assist customers across colours and sizes.

Strong communication and a customer-centric approach are essential. Weekend availability and a proactive, team-oriented attitude are valued, with staff benefits including discounts and support.

Qualifications

• 1+ years of relevant work experience preferably in fashion/retail.
• Minimum SPM/ Diploma holder in Retail Management/Fashion or related fields.
• Strong interpersonal and communication skills, proficient in spoken/written English and Malay/Mandarin.
• Able to relate to our mission of empowering women through style.

Responsibilities

• Create excitement in product launches and events for our guests.
• Assist customers with colour, fit, and silhouette to best suit their needs.
• Promote key styles/new arrivals to drive sales and conversion in-store.
• Provide a seamless shopping experience and ensure merchandize is available in all colours, sizes, and quantities.
• Maintain a clean, organized sales floor and fitting rooms.
• Handle stock receptions, returns, transfers, and support stock takes.

Skills

Customer service

Sales

Merchandising

Communication

English

Malay

Mandarin

Education

SPM/ Diploma in Retail Management/Fashion

Job description

About Us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Japan, Hong Kong SAR China and United States of America.

Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we're on the cusp of something great, where we're working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There's a lot more work to be done with all of our exciting plans. So we're looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

Main Responsibilities

• Create EXCITEMENT in our product launches, workshops and events for our guests
• Assist in providing the best customer experience, including speaking to customers and offering advice on colour, fit, style and silhouette to best suit their needs
• Promote key styles/new arrivals and bestselling products to drive sales and conversion in-store to achieve sales targets
• Provide a seamless shopping experience and ensure all merchandize are available in all colours, sizes, and quantities on the sales floor
• Prepare and upkeep a clean shopping environment on the floor and at the fitting rooms
• Receiving and processing new stock, replenishments, returns, damages and transfers, as well as support all stock take/stock count exercises
• Cashiering duties managing the POS system to process payments, and process as any mall loyalty cards/vouchers
• To assist in processing and handling customer online returns/exchanges in-stores
• Establish rapport with potential and current customers to build strong regular customer base
• Responsible for adhering to SOP for store maintenance, visual merchandising excellence, and housekeeping duties
• Work with the store manager to drive sales performance

Requirements

• A Love, Bonito ambassador with a passion for the brand and our products
• Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion
• A strong people-person! You are not afraid of approaching strangers and striking a genuine conversation, and guests aren't afraid to approach you either!
• A performance-driven professional that drives sales through a customer-centric approach
• An awesome team player with a touch of fun, encouragement, support and respect in your interactions with other staff members
• A multitasker with the ability to work quickly in a fast-paced environment, and some degree of OCD towards tidiness
• A dependable co-worker who can work independently and proactively
• A self-starter, proactive and hands-on approach. Get it done right, and fast!

Hours

• Full-time: 44 hours per week, 5 days work week, morning and/or afternoon shifts/Fullshift
• All staff must be able to work on weekends/public holidays

Qualifications & Experience

• 1+ years of relevant work experience preferably in fashion/ retail company
• No working experience but willing to learn are welcome to apply!
• Minimum SPM/ Diploma holder in Retail Management/Fashion or related fields
• Strong interpersonal and communication skills, proficient in spoken/ written English and Malay/ Mandarin.

Benefits

• Staff Discount
• Medical Benefits
• Uniform Sponsorship
• Birthday Leave
• Commissions
• Allowances