Floor Manager: Lead Service, Sales & Team Excellence

H&M; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Benefits offered by this job

25% staff discount

HIP incentive program

Monthly bonus up to 15%

Medical leave

Job summary

H&M is seeking a Floor Manager to lead a customer-focused team in delivering exceptional service and a seamless shopping journey. You will drive sales performance, mentor staff, and uphold store operations and brand standards to create a welcoming environment for every customer.

You will collaborate with the store manager on growth opportunities, support recruitment and training, and step in as acting manager when needed to ensure continuous excellence in in-store experiences.

Qualifications

• Customer-facing experience in retail or similar environment.
• Ability to lead a team and deliver strong customer experiences.
• Willingness to recruit, onboard and develop new staff.
• Commitment to store operations and brand standards.

Responsibilities

• Deliver high level of customer service through styling advice and product knowledge.
• Analyse selling information with store manager to maximise department performance.
• Lead a team of sales assistants to achieve service standards.
• Support recruitment, induction and training of new starters.
• Oversee store operations and be a brand ambassador.

Skills

Customer service

Styling advice

Sales leadership

Team management

Recruitment

Training

Store operations

Brand ambassador

Job description

H&M is seeking a Floor Manager to lead a customer-focused team in delivering exceptional service and a seamless shopping journey. You will drive sales performance, mentor staff, and uphold store operations and brand standards to create a welcoming environment for every customer.

You will collaborate with the store manager on growth opportunities, support recruitment and training, and step in as acting manager when needed to ensure continuous excellence in in-store experiences.