Retail Store Manager - Eko Cheras

Maxis Broadband Sdn Bhd; Kajang; On-site; MYR 70,000 - 120,000; Full time

Benefits offered by this job

Medical

Education support

Loans

Dental

Phone Bill Allowance

Mobile Phone Subsidy

Job summary

Maxis Broadband Sdn Bhd in Malaysia seeks a Retail Store Manager to lead the Maxis Centre (Eko Cheras) site, delivering exceptional customer experiences. You will manage overall store performance, drive operational excellence, and develop the team to achieve high-performance culture.

The role emphasizes coaching, training, and adherence to SOPs while optimizing inventory, cash handling, and customer satisfaction metrics.

Responsibilities

• Drive store performance to meet and exceed sales and service KPIs by monitoring daily metrics and motivating the team.
• Lead, coach, and develop the store team through regular training sessions and performance reviews.
• Manage store operations including inventory control, cash handling, and compliance checks.
• Execute sales and service strategies by training staff on product demos and upselling techniques.
• Ensure adherence to SOPs, security policies, and audits through daily checklists and briefings.
• Create a customer-centric environment by gathering feedback via surveys and improving NPS.

Skills

Store management

Sales leadership

Coaching & training

Customer service focus

Job description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

To lead the Maxis Centre (Eko Cheras), focusing on delivering an unmatched customer experience. This role manages overall store performance, drives operational excellence, and develops the team to create a great service and high-performance culture.

Responsibilities

1. 1. Drive store performance to meet and exceed sales and service KPIs (e.g., revenue targets, customer satisfaction scores) by monitoring daily metrics, implementing action plans, and motivating the team to achieve monthly goals.
2. 2. Lead, coach, and develop the store team through regular training sessions and performance reviews, fostering a positive culture that improves retention rates and individual target achievement.
3. 3. Manage store operations including inventory control (stock levels, replenishment), cash handling (daily reconciliations), and compliance checks, ensuring zero discrepancies and smooth daily functioning.
4. 4. Execute sales and service strategies by training staff on product demos and upselling techniques, enhancing customer experience scores and driving repeat visits and revenue growth.
5. 5. Ensure adherence to company SOPs, security policies, and audit requirements through daily checklists and team briefings, achieving 100% compliance in all internal audits.
6. 6. Create a customer-centric environment by gathering feedback via surveys and implementing quick fixes, resulting in improved Net Promoter Scores (NPS) and higher footfall.

Unparalleled values

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Telecommunications & Internet Service Providers 1,001-5,000 employees

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. To realize our shared vision to become Malaysia's leading integrated telco, we have embedded the language of commitment, performance and possibilities to embody our culture values.

We embrace an innovative and digital-first mindset which our people thrive on, helping them realise their potential and contribute their unique skills to create amazing products and services for our customers.

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. To realize our shared vision to become Malaysia's leading integrated telco, we have embedded the language of commitment, performance and possibilities to embody our culture values.

We embrace an innovative and digital-first mindset which our people thrive on, helping them realise their potential and contribute their unique skills to create amazing products and services for our customers.

Perks and benefits

Medical Education support Loans Dental Phone Bill Allowance, Mobile Phone Subsidy, Additi

What can I earn as a Retail Store Manager