Retail Store Manager (Sunway Velocity)

MAXIS Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Maxis Malaysia is seeking a dynamic leader to head the Maxis Center, delivering an unmatched customer experience and driving store performance across Malaysia. You will lead, coach and develop the store team, manage all store operations including inventory and cash, implement sales and service strategies to raise revenue, and ensure strict adherence to SOPs, security policies and audits.

Maxis emphasizes diversity, collaboration and a customer-centric culture, inviting a high-performing manager

Responsibilities

• Drive store performance to meet and exceed all sales and service KPIs.
• Lead, coach, and develop the store team to achieve targets and foster a positive culture.
• Manage all aspects of store operations, including inventory, cash management, and compliance.
• Execute sales and service strategies to enhance customer experience and drive revenue.
• Ensure strict adherence to all company SOPs, security policies, and audit requirements.
• Create an innovative and customer-centric environment in the store.

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities. Why does this job exist and why is it critical? To lead the Maxis Center, focusing on delivering an unmatched customer experience. This role manages overall store performance, drives operational excellence, and develops the team to create a great service and high-performance culture.

Principal Accountabilities:

• 1. Drive store performance to meet and exceed all sales and service KPIs.
• 2. Lead, coach, and develop the store team to achieve targets and foster a positive culture.
• 3. Manage all aspects of store operations, including inventory, cash management, and compliance.
• 4. Execute sales and service strategies to enhance customer experience and drive revenue.
• 5. Ensure strict adherence to all company SOPs, security policies, and audit requirements.
• 6. Create an innovative and customer‑centric environment in the store.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Tomorrow Begins Today We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences. We deeply believe that the key element to our success has always been our people.

Visit our careers page to learn more about #LifeAtMaxis. #SimplyMaxis Culture To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values. Our #SimplyMaxis culture encompasses four values which are ‘Keep It Simple’, ‘Focus On Real Customer Needs’, ‘Go For Gold’, and ‘Celebrate Winning Together’. Watch these videos and hear from our people who live and breathe #SimplyMaxis culture.