Retail Stock & Customer Service Specialist

TRENDCELL SDN. BHD. (Retail); Shah Alam; On-site; MYR 22,000 - 31,000; Full time

Benefits offered by this job

Overtime and Public Holiday Pay

Uniform provided and free

Advance Salary Program (paywatch)

Yearly bonus and increment

Job summary

Jaya Grocer is a leading premium supermarket chain in Malaysia and an affiliate of Grab, Southeast Asia’s leading superapp. With over 50 stores, we offer high-quality, fresh, and imported products.

We are seeking a motivated department operative to assist with day-to-day operations, maintain stock, and deliver excellent customer service in our Shah Alam location. Fresh graduates are encouraged to apply and training will be provided.

Qualifications

• Candidate must possess at least Secondary School/SPM/'O' Level or equivalent.
• Able to read, write and speak in Bahasa Malaysia and English (basic communication will do).
• Required skills: Product knowledge, Multitasking, Customer Service, Stock Management.

Responsibilities

• Assist with the day to day activities relating to the department operation.
• Maintain outstanding department condition with quality stocked and visual merchandising standards.
• Provide basic customer services by understanding customers' inquiries.
• Understand all product category and maintain the quality of all products (Food/ Non-Food) as well as freshness (Dry Goods).
• Replenish, forwarding and ensure all shelves on the selling floor fully good stocked of products according to FIFO and FEFO practice.
• Perform daily check on price change report to ensure every product with correct price and description.
• Ensure the correct information on POP cards and display according to company standard and government requirement.
• Maintain hygiene and cleanliness of the storage area, selling floor and entire department according to company SOP.
• Checking near expiry products & remove expired products according to company SOP.
• Monitor correct temperature of the refrigerator and update the temperature sheet daily.
• Provide feedback regard stock movement and propose stock ordering to superior.
• Always provide good services to the customers.
• Assist and support all sales, marketing and promotional activities.
• Perform any other duties in general operational functions and ad-hoc assignments.

Skills

Product knowledge

Multitasking

Customer service

Stock management

Education

Secondary School/SPM/'O' Level

Job description

Jaya Grocer is a leading premium supermarket chain in Malaysia and an affiliate of Grab, Southeast Asia’s leading superapp. With over 50 stores, we offer high-quality, fresh, and imported products.

We are seeking a motivated department operative to assist with day-to-day operations, maintain stock, and deliver excellent customer service in our Shah Alam location. Fresh graduates are encouraged to apply and training will be provided.