RETAIL SALES SUPERVISOR

GT Distribution Sdn Bhd; Kuala Lumpur; On-site; MYR 45,000 - 62,000; Full time

Job summary

Gintech Mobile is seeking an experienced Retail Sales Supervisor to lead the outlet sales team and oversee daily store operations in Kuala Lumpur, Malaysia. The role requires someone who can lead people, drive sales, and take ownership of the outlet beyond senior sales duties.

Key responsibilities include supervising staff, achieving sales targets, coaching, and ensuring SOP compliance while maintaining store presentation and handling escalations professionally.

Qualifications

• Minimum 2 years in retail sales or related field.
• Strong sales ability and customer service skills.
• Able to lead and manage a small team.
• Responsible and disciplined.
• Good communication and problem-solving skills.
• Comfortable working with sales targets and KPIs.
• Able to handle difficult customers and staff issues professionally.
• Experience in mobile phones, telecommunications or consumer electronics retail is highly preferred.

Responsibilities

• Lead and supervise the retail sales team
• Drive daily and monthly sales targets
• Monitor individual staff performance
• Coach and motivate sales staff
• Assign and follow up daily tasks
• Ensure staff follow company SOPs
• Monitor attendance, punctuality and discipline
• Handle customer complaints and escalations professionally
• Oversee opening/closing and daily outlet operations
• Ensure stock, display units and store presentation are properly maintained

Skills

Retail experience

Sales skills

Leadership

Communication

Problem solving

Targets & KPIs

Customer handling

Phone/telecom retail experience

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Gintech Mobile is looking for an experienced Retail Sales Supervisor to lead our outlet sales team and oversee daily store operations. We are looking for someone who can lead people, drive sales and take ownership of the outlet — not simply perform senior sales duties.

Key responsibilities

• Lead and supervise the retail sales team
• Drive daily and monthly sales targets
• Monitor individual staff performance
• Coach and motivate sales staff
• Assign and follow up daily tasks
• Ensure staff follow company SOPs
• Monitor attendance, punctuality and discipline
• Handle customer complaints and escalations professionally
• Oversee opening/closing and daily outlet operations
• Ensure stock, display units and store presentation are properly maintained

About you

• Minimum 2 years retail sales experience preferred
• Strong sales ability and customer service skills
• Able to lead and manage a small team
• Responsible and disciplined
• Good communication and problem-solving skills
• Comfortable working with sales targets and KPIs
• Able to handle difficult customers and staff issues professionally
• Experience in mobile phones, telecommunications, consumer electronics or similar retail environments is highly preferred

About us

Gintech Mobile operates in the mobile phone retail industry.