Retail Sales Associate | Penang Island

Chow Tai Fook Jewellery Group; Penang; On-site; MYR 31,000 - 42,000; Full time

Job summary

Chow Tai Fook Jewellery Group seeks a retail professional in Malaysia to deliver an exceptional shopping experience. You will build deep product knowledge, share the brand stories, and drive sales across the store while maintaining inventory accuracy and polished displays.

Ideal candidates have SPM level or higher, proven jewelry or luxury retail sales experience, and exceptional interpersonal skills. The role requires flexible retail hours and a professional, well-groomed appearance.

Qualifications

• Experience delivering strong customer service and meeting sales targets.
• Demonstrated ability to engage customers and build rapport.
• Strong interpersonal and communication skills.
• Team-oriented and able to adapt in a fast-paced retail environment.
• Fluency in multiple languages to cater to diverse customers.
• Well-groomed and professional appearance.

Responsibilities

• Provide an outstanding customer experience and shopping journey.
• Develop deep product knowledge and brand stories to advise confidently.
• Achieve individual and store sales targets through engagement and recommendations.
• Manage inventory counts and maintain accurate records.
• Keep store displays aligned with brand image and promotions.
• Coordinate and fulfil customer orders, including in-store collection and delivery.
• Support in-store campaigns, promotions, and events.
• Commit to retail hours.

Skills

Customer service

Sales

Multilingual

Communication skills

Education

SPM level or higher

Job description

Joining Chow Tai Fook Jewellery means stepping into a prestigious legacy that combines artistry and tradition with a modern, confident approach since 1929. For almost 100 years, our dedication to creating the finest designs has held true by weaving together unmatched craftsmanship and authentic heritage. This is made possible by the people and culture we embrace and embody as the leading jewellery company from Asia. We are Chinese house of timeless craft and beauty.

We prioritise employee well-being, offering comprehensive wellness programs designed to support your health in all areas. Our strong focus on career development provides ample opportunities for personal growth, skills enhancement, and advancement. By joining Chow Tai Fook Jewellery, you will be at the forefront of innovation in the luxury retail industry, influencing a global audience through a network of over 7,000 shops worldwide.

We welcome you on our Group's journey to be the most trusted jewellery group that is a lifetime partner for every generation.

Key Responsibilities:

• Provide an outstanding customer experience, creating an exceptional shopping experience.
• Develop and maintain deep product knowledge, encompassing craftsmanship, design intent, styling possibilities, and the brand stories behind each piece, to deliver confident and engaging customer advice.
• Achieve individual and store sales targets through active customer engagement and tailored product recommendations.
• Manage inventory level through conducting inventory counts and maintaining clear inventory records.
• Ensure the store is impeccably maintained, with visual displays that reflect the brand’s image and current promotions.
• Coordinate and fulfil customer orders, including in-store collection and delivery arrangements
• Support the execution of in-store campaigns, promotions, and events.
• Able to commit to retail hours.
  

Qualifications:

• SPM Level and above.
• Sales experience preferably in the jewelry industry / luxury brands.
• Demonstrated ability to deliver strong customer service with a proven sales track record.
• Well-groomed, personable, and confident, with strong interpersonal and communication skills.
• Team-oriented with the ability to adapt quickly to a fast-paced retail environment.
• Multilingual to cater to different groups of clienteles.

Luxury & Designer Goods Retail 1,001-5,000 employees

Chow Tai Fook Jewellery Group Limited (SEHK stock code: 1929) was listed on the Main Board of The Stock Exchange of Hong Kong in December 2011.

Founded in 1929, the Group’s iconic brand "CHOW TAI FOOK" has become an emblem of tradition, celebrated for its bold designs and an unwavering attention to detail. Building upon a rich heritage and a foundation of trust, the Group is not only widely recognized for honoring traditions but also for fostering deep, meaningful connections with a diverse customer base through its products. The Group’s long-standing commitment to innovation and craftsmanship has been integral to its success over time and has become synonymous with excellence and values.

Chow Tai Fook Jewellery Group Limited (SEHK stock code: 1929) was listed on the Main Board of The Stock Exchange of Hong Kong in December 2011.

Founded in 1929, the Group’s iconic brand "CHOW TAI FOOK" has become an emblem of tradition, celebrated for its bold designs and an unwavering attention to detail. Building upon a rich heritage and a foundation of trust, the Group is not only widely recognized for honoring traditions but also for fostering deep, meaningful connections with a diverse customer base through its products. The Group’s long-standing commitment to innovation and craftsmanship has been integral to its success over time and has become synonymous with excellence and values.