Retail Sales Associate

Pali Pali Trading Sdn Bhd; Selangor; On-site; MYR 27,000 - 40,000; Full time

Job summary

Pali Pali Trading Sdn Bhd in Malaysia seeks an experienced Retail Sales & Admin professional to drive retail sales while maintaining backend office and e-commerce operations. The role emphasizes product consultation, inventory control, and seamless admin workflows.

Engage customers, manage inventory, process POS transactions, and support online inquiries across WhatsApp and social channels. Excellent English and Bahasa Malaysia communication are essential; Mandarin/Tamil skills are a plus.

Qualifications

• Minimum 1 year of combined Retail Sales and Administrative/E-commerce Ops experience.
• SPM/STPM or Diploma in Business Administration, Marketing, or related discipline.
• Highly organized with proficiency in Google Workspace/MS Office and inventory tracking.
• Strong verbal and written communication in English and Bahasa Malaysia.
• Ability to converse in Mandarin and Tamil is an advantage.
• Sharp learning curve with interest in tech gadgets or DIY hardware.

Responsibilities

• Engage walk-in retail customers, understand needs, and recommend 3D printers, filaments, or spare parts.
• Drive retail conversions by explaining product features, warranties, and bundles.
• Manage daily cash flow, process transactions via POS, and handle opening/closing settlements.
• Maintain organized digital and physical filing for invoices, delivery orders, and receipts.
• Track inventory levels; perform stock counts and flag low-stock items.
• Ensure retail shelves and workspace are immaculate and organized.
• Handle online inquiries and pre-sales questions via WhatsApp and social channels.

Skills

Retail Sales

Administrative

E-commerce Ops

Inventory Tracking

POS Software

Excel/Sheets

Customer Communication

English

Bahasa Malaysia

Mandarin

Tamil

Education

Diploma in Business Administration/Marketing

Tools

Google Workspace/MS Office

POS Software

Job description

We are seeking an experienced and highly organized Retail Sales & Admin. This role is ideal for an individual with a proven track record in retail sales who also possesses administrative capabilities. You will be responsible for driving retail sales through excellent product consultation while ensuring our backend office, e-commerce operations, and day-to-day administrative workflows run seamlessly.

Key responsibilities

Engage walk-in retail customers, understand their project needs, and pitch/recommend appropriate 3D printers, filaments, or spare parts.

Drive retail conversions by effectively explaining product features, warranties, and bundles.

Manage daily cash flow, process transactions accurately using the Point of Sale (POS) system, and perform daily retail opening and closing settlements.

Maintain organized digital and physical filing systems for invoices, delivery orders, and receipts.

Track retail and warehouse inventory levels; perform regular stock counts and flag low-stock items (machines, filaments, parts) to the management team.

Ensure the retail, product display shelves, and administrative workspace are immaculate and highly organized.

Handle online customer inquiries, pre-sales questions, and chat support across WhatsApp and social channels.

About you

Minimum 1 year of professional experience in a combined Retail Sales and Administrative or E-commerce Ops role.

SPM, STPM, or Diploma in Business Administration, Marketing, or a related discipline.

Highly organized with solid proficiency in Google Workspace/MS Office (especially Excel/Sheets for inventory tracking) and experience handling retail POS software.

Strong verbal and written communication skills in English and Bahasa Malaysia.

Ability to converse in Mandarin and Tamil is a significant advantage when serving our diverse customer and supplier base.

A sharp learning curve and a genuine interest in tech, gadgets, or DIY hardware are essential.