Retail Sales Associate

Pali Pali Trading Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

Pali Pali Trading Sdn Bhd in Kuala Lumpur is seeking an experienced Retail Sales & Admin professional who can drive retail sales while handling backend admin, e-commerce ops, and daily workflows.

You will greet walk-in customers, explain product features, manage cash and POS, maintain inventory, and respond to online inquiries, with strong English and Bahasa Malaysia required and Mandarin/Tamil a bonus.

Qualifications

• 1–2 years of experience in a combined Retail Sales and Administrative or E-commerce Ops role.
• Diploma in Business Administration, Marketing or related field.
• Proficient in Google Workspace/MS Office and retail POS software.

Responsibilities

• Engage walk-in retail customers, understand their project needs, and pitch/recommend appropriate 3D printers, filaments, or spare parts.
• Drive retail conversions by explaining product features, warranties, and bundles.
• Manage daily cash flow, process transactions using POS, and perform opening/closing settlements.
• Maintain organized digital and physical filing systems for invoices, orders, and receipts.
• Track inventory levels; perform stock counts and flag low-stock items to management.
• Ensure retail displays and work areas are immaculate and organized.
• Handle online inquiries and pre-sales questions across WhatsApp and social channels.

Skills

Retail sales

Administrative support

Customer service

Inventory management

Education

Diploma in Business Administration/Marketing

Tools

Google Workspace / MS Office

Excel

POS software

Job description

We are seeking an experienced and highly organized Retail Sales & Admin. This role is ideal for an individual with a proven track record in retail sales who also possesses administrative capabilities. You will be responsible for driving retail sales through excellent product consultation while ensuring our backend office, e-commerce operations, and day-to-day administrative workflows run seamlessly.

Key responsibilities

Engage walk-in retail customers, understand their project needs, and pitch/recommend appropriate 3D printers, filaments, or spare parts.

Drive retail conversions by effectively explaining product features, warranties, and bundles.

Manage daily cash flow, process transactions accurately using the Point of Sale (POS) system, and perform daily retail opening and closing settlements.

Maintain organized digital and physical filing systems for invoices, delivery orders, and receipts.

Track retail and warehouse inventory levels; perform regular stock counts and flag low-stock items (machines, filaments, parts) to the management team.

Ensure the retail, product display shelves, and administrative workspace are immaculate and highly organized.

Handle online customer inquiries, pre-sales questions, and chat support across WhatsApp and social channels.

About you

Minimum 1 to 2 years of professional experience in a combined Retail Sales and Administrative or E-commerce Ops role.

SPM, STPM, or Diploma in Business Administration, Marketing, or a related discipline.

Highly organized with solid proficiency in Google Workspace/MS Office (especially Excel/Sheets for inventory tracking) and experience handling retail POS software.

Strong verbal and written communication skills in English and Bahasa Malaysia.

Ability to converse in Mandarin and Tamil is a significant advantage when serving our diverse customer and supplier base.

A sharp learning curve and a genuine interest in tech, gadgets, or DIY hardware are essential.

What can I earn as a Retail Sales Associate