Retail Sales Assistant — Customer Focus with Flexible Shifts

QL Maxincome Sdn Bhd (FamilyMart); Rembau; On-site; MYR 22,000 - 36,000; Full time

Job summary

FamilyMart Malaysia is seeking a motivated Retail Sales Assistant to ensure smooth store operations, deliver friendly customer service, and promote products. You will handle cash and card transactions and assist with food orders while keeping the store clean and compliant with SOPs.

Availability for shifts, weekends, and potential transfers to other outlets is required to support our busy network of stores and provide excellent service to local communities.

Qualifications

• Minimum SPM qualification or relevant retail working experience.
• Able to communicate in Bahasa Malaysia and English.
• Preferably 1-2 years of working experience in retail or customer service.
• Willing to transfer to other locations as needed.
• Able to work on a shift basis, including weekends and public holidays.

Responsibilities

• Deliver excellent customer service and respond promptly to customer needs.
• Handle cash register and process cash and card payments.
• Promote and upsell products to customers.
• Prepare and manage food orders following SOPs.
• Maintain store cleanliness, safety and housekeeping standards.
• Responsible for stock replenishment to ensure product availability.
• Be willing to be based at retail locations and transfer to other locations when needed.
• Work on a shift basis, including weekends and public holidays.

Skills

Customer service

Cash handling

Upselling

Stock replenishment

Food handling SOP

Bilingual communication

Education

SPM or equivalent

Job description

FamilyMart Malaysia is seeking a motivated Retail Sales Assistant to ensure smooth store operations, deliver friendly customer service, and promote products. You will handle cash and card transactions and assist with food orders while keeping the store clean and compliant with SOPs.

Availability for shifts, weekends, and potential transfers to other outlets is required to support our busy network of stores and provide excellent service to local communities.