Customer-Focused Retail Associate (Weekend Shifts)

QL Maxincome Sdn Bhd (FamilyMart); Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

FamilyMart Malaysia is looking for energetic Retail Sales Assistants to ensure smooth store operations and outstanding customer service. You will promote products, handle food orders, and manage cash transactions while maintaining cleanliness and stock levels across location transfers.

We welcome applicants with a minimum SPM, Bahasa Malaysia and English proficiency, and 1–2 years in retail or customer service. Willingness to work shifts, weekends, and holidays is required.

Qualifications

• Minimum SPM qualification or relevant retail working experience.
• Able to communicate effectively in Bahasa Malaysia and English.
• Preferably 1–2 years of working experience in retail or customer service.
• Candidates without retail experience but with a positive working attitude are encouraged to apply.
• Willing to be based at retail locations and transfer to other locations when needed.
• Able to work on a shift basis, including weekends and public holidays.

Responsibilities

• Ensure smooth and efficient retail operations in collaboration with the immediate supervisor.
• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Handle customer food orders and ensure preparation and disposal processes comply with food handling SOPs.
• Operate the cash register accurately for both cash and credit card transactions, in accordance with company policies and procedures.
• Assist in maintaining store cleanliness, safety, and overall housekeeping standards.
• Responsible for stock replenishment to ensure product availability at all times.

Skills

Customer service

Upselling

Shift work

Bahasa Malaysia & English

Education

SPM qualification

Job description

FamilyMart Malaysia is looking for energetic Retail Sales Assistants to ensure smooth store operations and outstanding customer service. You will promote products, handle food orders, and manage cash transactions while maintaining cleanliness and stock levels across location transfers.

We welcome applicants with a minimum SPM, Bahasa Malaysia and English proficiency, and 1–2 years in retail or customer service. Willingness to work shifts, weekends, and holidays is required.