Retail Sales Admin (Kuching)

Big Bath Sdn Bhd; Kuching; On-site; MYR 36,000 - 58,000; Full time

Job summary

BigBath Sdn Bhd, established in 2010, is Malaysia’s leading bathroom and kitchen specialist store under Leonfast. With 10 showrooms nationwide and 130 full-time staff, we deliver quality products and exceptional service.

The role involves coordinating product delivery, installation, and after-sales service for both online and walk-in customers, ensuring a professional, consistent experience. You will also assist in billing management and maintain proper documentation to keep processes accurate

Qualifications

• Customer-focused and proactive individuals
• Able to coordinate product delivery and after-sales service arrangements
• Excellent billing management and documentation practices

Responsibilities

• Coordinate product delivery, installation, and after-sales service for customers.
• Serve as first contact for online and walk-in customers with professional service.
• Work with warehouse and installation teams to ensure smooth delivery and setup.
• Prepare quotations and proposals with the Business Development team and follow up on deliveries.
• Maintain accurate records of inventory, sales and payments to support service quality.
• Be available to work weekends with rest days on weekdays.

Job description

Job Summary

Job Responsibility:

Working Day : 5.5 Days Work In A Week, 1.5 Days Of Rest Day At Weekdays and Weekend Need To Work

Requirement:

As our team continues to expand, we are seeking proactive individuals who are customer-focused and eager to be part of a sales team that values growth and continuous improvement.

This role is not suitable for candidates who prefer a passive work style or who do not place customer service as a core priority.

Job Summary:

You will be responsible for coordinating product delivery, installation, and after-sales service arrangements for customers. As the first point of contact for customers, both online and offline, you will provide a professional and consistent service experience.

In addition, you will assist your supervisor in handling billing management and maintaining proper documentation to ensure all processes are accurate and well organized.

Working Day : 5.5 Days Work In A Week, 1.5 Days Of Rest Day At Weekdays and Weekend Need To Work

Job Responsibility:

Work closely with the warehouse and installation team to ensure smooth product delivery and installation processes, providing customers with a positive overall experience.

Assist the Business Development team in preparing quotations and proposals, and follow up on delivery and installation arrangements to ensure customer requirements are properly fulfilled.

Maintain accurate records of inventory, sales, and payment information to support efficient and reliable customer service.

Respond promptly to both online and walk-in customer inquiries, providing clear, professional, and attentive service.

Be able to work on weekends with rest days arranged on weekdays to meet customer service needs.

Established in 2010, BigBath is Malaysia’s leading bathroom and kitchen specialist store under Leonfast, a trusted hardware wholesaler since 1979. With 10 showrooms nationwide and 130 full-time employees, we provide quality products and exceptional service.

We are Malaysia’s No.1 highest-rated bath & kitchen shop on Google, with 10,000+ 5-star reviews. Proudly selling in-house Malaysian brands, we are backed by our own marketing team to drive brand awareness and customer engagement.

Guided by our core values-Heart, Excellence, Customer First, Responsibility, and Trustworthiness,we emphasize teamwork, perseverance, and a clear career growth path for our employees.

BigBath

Established in 2010, BigBath is Malaysia’s leading bathroom and kitchen specialist store under Leonfast, a trusted hardware wholesaler since 1979. With 10 showrooms nationwide and 130 full-time employees, we provide quality products and exceptional service.

We are Malaysia’s No.1 highest-rated bath & kitchen shop on Google, with 10,000+ 5-star reviews. Proudly selling in-house Malaysian brands, we are backed by our own marketing team to drive brand awareness and customer engagement.

Guided by our core values-Heart, Excellence, Customer First, Responsibility, and Trustworthiness,we emphasize teamwork, perseverance, and a clear career growth path for our employees.