Retail Sales Admin (Kuching)

Big Bath Sdn Bhd; Kuching; On-site; MYR 28,000 - 39,000; Full time

Job summary

BigBath Sdn Bhd in Kuching, Sarawak, Malaysia, is seeking proactive sales-support personnel who are passionate about customer service and continuous improvement. You will coordinate product delivery, installation, and after-sales service, acting as the first contact for customers both online and offline.

You will also assist your supervisor with billing management and keep documentation in order to ensure accurate processes. This role requires weekend work with rest days on weekdays.

Qualifications

• Customer-focused and proactive team player.
• Willingness to handle sales support and customer service tasks.
• Ability to coordinate with internal teams for delivery and installation.

Responsibilities

• Coordinate product delivery, installation and after-sales service for customers.
• Assist supervisor with billing management and documentation.
• Work with warehouse and installation teams to ensure smooth delivery and installation.
• Prepare quotations and proposals with Business Development and follow up on delivery and installation.
• Maintain records of inventory, sales and payments to support service quality.
• Respond to online and walk-in customer inquiries with professional service.
• Work on weekends with rest days arranged on weekdays.

Skills

Customer focus

Proactive

Sales support

Communication

Job description

Requirement

As our team continues to expand, we are seeking proactive individuals who are customer-focused and eager to be part of a sales team that values growth and continuous improvement.

This role is not suitable for candidates who prefer a passive work style or who do not place customer service as a core priority.

Working Location

Block 2, Lot 1629, Section 64, Lorong Sebor, Off, Jalan Kwong Lee Bank, 93450 Kuching, Sarawak

Working Day

5.5 Days Work In A Week, 1.5 Days Of Rest Day At Weekdays and Weekend Need To Work

Job Summary

You will be responsible for coordinating product delivery, installation, and after-sales service arrangements for customers. As the first point of contact for customers, both online and offline, you will provide a professional and consistent service experience.

In addition, you will assist your supervisor in handling billing management and maintaining proper documentation to ensure all processes are accurate and well organized.

Job Responsibility

Work closely with the warehouse and installation team to ensure smooth product delivery and installation processes, providing customers with a positive overall experience.

Assist the Business Development team in preparing quotations and proposals, and follow up on delivery and installation arrangements to ensure customer requirements are properly fulfilled.

Maintain accurate records of inventory, sales, and payment information to support efficient and reliable customer service.

Respond promptly to both online and walk-in customer inquiries, providing clear, professional, and attentive service.

Be able to work on weekends with rest days arranged on weekdays to meet customer service needs.

About the Company

Established in 2010, BigBath is Malaysia's leading bathroom and kitchen specialist store under Leonfast, a trusted hardware wholesaler since 1979. With 10 showrooms nationwide and 130 full-time employees, we provide quality products and exceptional service.

We are Malaysia's No.1 highest-rated bath & kitchen shop on Google, with 10,000+ 5-star reviews. Proudly selling in-house Malaysian brands, we are backed by our own marketing team to drive brand awareness and customer engagement.

Guided by our core values -Heart, Excellence, Customer First, Responsibility, and Trustworthiness- we emphasize teamwork, perseverance, and a clear career growth path for our employees.