Retail Operations & Team Lead (Assistant Manager)

Battery4U; Baling; On-site; MYR 31,000 - 47,000; Full time

Benefits offered by this job

Bonus and rewards system

Innovative environment

Opportunity to voice ideas

Job summary

Battery4U is seeking a proactive Retail Operations Associate in Malaysia to oversee daily store activities, support staffing and training across branches, and drive customer satisfaction. You will partner with the Retail Manager on budgeting, reporting, and performance initiatives.

The role emphasizes a positive attitude, willingness to learn, creativity, and responsibility within a fast-paced retail environment. This position is based at our Kedah/Baling area offices and stores.

Responsibilities

• Assist with the daily operations of the retail store.
• Oversee daily operations to ensure smooth running and adequate staffing in all branches.
• Support recruitment, training, and supervision of retail staff.
• Schedule and delegate tasks effectively to team members.
• Motivate and guide the team to meet performance targets.
• Ensure shopkeepers and riders are well-trained and follow company SOPs and policies.
• Maintain a high standard of customer service at all times.
• Handle customer complaints and inquiries promptly and professionally.
• Help develop strategies to improve customer satisfaction and retention.
• Assist with stock management, including ordering, receiving, and tracking inventory.
• Analyse sales data and trends to meet sales targets.
• Prepare reports on sales, performance, and operational matters.
• Assist the Retail Manager with budgeting and financial tasks.
• Maintain accurate records of staff attendance, inventory, and sales.
• Provide departmental reports and manage scheduling.
• Participate in daily, weekly, and monthly meetings, including report preparation and reward systems based on targets.
• Undertake ad-hoc duties and special projects as assigned by top management.

Skills

Customer service

Staff training

Recruitment

Scheduling

Team leadership

Budgeting

Sales analysis

Job description

Battery4U is seeking a proactive Retail Operations Associate in Malaysia to oversee daily store activities, support staffing and training across branches, and drive customer satisfaction. You will partner with the Retail Manager on budgeting, reporting, and performance initiatives.

The role emphasizes a positive attitude, willingness to learn, creativity, and responsibility within a fast-paced retail environment. This position is based at our Kedah/Baling area offices and stores.