Retail Operations Executive

JMM Cookies (M) Sdn Bhd; Muar; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Medical and Hospitalisation Leave

SOCSO

EPF

Allowance Provided

Annual Leave

Job summary

Jora Malaysia is seeking a Field Operations Auditor to travel between outlets across Malaysia, ensuring store standards, compliance, and smooth operations. You will conduct audits, report issues, and coordinate corrective actions with store managers to close gaps and improve efficiency.

The role requires 1–3 years in retail operations or related fields, strong communication, and the ability to work independently on the road. A valid driver's license and own transport are preferred.

Qualifications

• Experience: 1–3 years of experience in retail operations, store auditing, or store management within the retail/F&B sector.
• Eye for Detail: Exceptional observational skills with a keen eye for cleanliness, display standards, and service quality.
• Communication & Influence: Strong interpersonal and communication skills; able to provide constructive feedback and drive compliance.
• Problem-Solving: Proven track record in following up on issues and driving accountability to close operational gaps.
• Mobility & Flexibility: Able and willing to travel frequently between outlets, with a valid driver’s license.
• Technical Skills: Proficient in MS Office / Google Workspace for drafting clear, structured operational reports.
• High Mobility & Willingness to Travel: Frequent regional travel across North, Central, and South regions.
• Possess Own Transport: Valid driving license and own transport for field visits.
• Adaptability & Independence: Highly self-motivated and capable of working independently on the road.

Responsibilities

• Store Audits & Field Visits: Conduct regular, scheduled, and unannounced visits to various outlets to evaluate overall store operations.
• Standards & Compliance: Ensure strict adherence to company SOPs, visual merchandising guidelines, hygiene/cleanliness standards, product quality, and customer service protocols.
• Issue Reporting & Analysis: Identify, document, and report operational issues, non-compliance, or service bottlenecks, submitting detailed field audit reports.
• Corrective Action & Follow-up: Work closely with store managers to establish improvement action plans and track the progress of issue resolution until fully resolved.
• Operational Efficiency: Assist in streamlining day-to-day store processes to boost overall productivity and elevate the end-to-end customer experience.
• Campaign & Project Support: Provide hands‑on operational support for marketing promotions, store events, seasonal launches, and new store openings.

Skills

Experience

Eye for detail

Communication

Problem-solving

Mobility

Technical skills

Travel willingness

Own transport

Independence

Tools

MS Office

Google Workspace

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Experience: 1–3 years of experience in retail operations, store auditing, or store management within the retail/F&B sector.

Eye for Detail: Exceptional observational skills with a keen eye for cleanliness, display standards, and service quality.

Communication & Influence: Strong interpersonal and communication skills; capable of providing constructive feedback and driving compliance professionally.

Problem-Solving: Proven track record in following up on issues and driving accountability to close operational gaps.

Mobility & Flexibility: Able and willing to travel frequently between outlets (a valid driver’s license and own transport preferred, if applicable).

Technical Skills: Proficient in MS Office / Google Workspace for drafting clear, structured operational reports.
High Mobility & Willingness to Travel: Must be willing and comfortable with frequent regional travel (interstate travel/outstation) to cover outlets across North, Central, and South regions.

Possess Own Transport:Must possess a valid driving license (Class D) and own personal transport for field visits.(Transport, petrol, accommodation allowance provided)

Adaptability & Independence: Highly self-motivated and capable of working independently on the road with minimal direct supervision.

Job Requirements

• Experience: 1–3 years of experience in retail operations, store auditing, or store management within the retail/F&B sector.

• Eye for Detail: Exceptional observational skills with a keen eye for cleanliness, display standards, and service quality.

• Communication & Influence: Strong interpersonal and communication skills; capable of providing constructive feedback and driving compliance professionally.

• Problem-Solving: Proven track record in following up on issues and driving accountability to close operational gaps.

• Mobility & Flexibility: Able and willing to travel frequently between outlets (a valid driver’s license and own transport preferred, if applicable).

• Technical Skills: Proficient in MS Office / Google Workspace for drafting clear, structured operational reports.
  High Mobility & Willingness to Travel: Must be willing and comfortable with frequent regional travel (interstate travel/outstation) to cover outlets across North, Central, and South regions.

• Possess Own Transport:Must possess a valid driving license (Class D) and own personal transport for field visits.(Transport, petrol, accommodation allowance provided)

• Adaptability & Independence: Highly self-motivated and capable of working independently on the road with minimal direct supervision.

Key Responsibilities

• Store Audits & Field Visits: Conduct regular, scheduled, and unannounced visits to various outlets to evaluate overall store operations.

• Standards & Compliance: Ensure strict adherence to company SOPs, visual merchandising guidelines, hygiene/cleanliness standards, product quality, and customer service protocols.

• Issue Reporting & Analysis: Identify, document, and report operational issues, non-compliance, or service bottlenecks, submitting detailed field audit reports.

• Corrective Action & Follow-up: Work closely with store managers to establish improvement action plans and track the progress of issue resolution until fully resolved.

• Operational Efficiency: Assist in streamlining day-to-day store processes to boost overall productivity and elevate the end-to-end customer experience.

• Campaign & Project Support: Provide hands‑on operational support for marketing promotions, store events, seasonal launches, and new store openings.

Benefits

• Medical and Hospitalisation Leave
• SOCSO
• EPF
• Allowance Provided
• Annual Leave