Retail Operation Executive

JMM Cookies (M) Sdn Bhd; Muar; On-site; MYR 33,000 - 47,000; Full time

Job summary

Jora Malaysia is seeking an Operations Liaison to conduct regular, scheduled, and unannounced store visits across outlets, assessing operations and adherence to SOPs. You will report issues, document findings, and support corrective actions with store managers.

The role involves frequent travel to outlets across North, Central, and South regions, with a valid license and own transport preferred. Ideal candidates have 1–3 years in retail operations, strong attention to cleanliness and display

Qualifications

• 1–3 years in retail operations, store auditing, or store management.
• Attention to cleanliness, display standards, and service quality.
• Strong communication and feedback skills.
• Willing to travel frequently to outlets with a valid license.
• Proficiency in MS Office/Google Workspace for reporting.

Responsibilities

• Conduct regular, scheduled, and unannounced outlet visits.
• Evaluate overall store operations and compliance.
• Identify, document, and report operational issues.
• Collaborate with store managers on corrective actions.
• Assist in streamlining day-to-day store processes.
• Provide support for promotions, events, and openings.

Skills

Retail operations

Store auditing

Mobility

MS Office / Google Workspace

Tools

MS Office

Google Workspace

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Store Audits & Field Visits: Conduct regular, scheduled, and unannounced visits to various outlets to evaluate overall store operations.

Standards & Compliance: Ensure strict adherence to company SOPs, visual merchandising guidelines, hygiene/cleanliness standards, product quality, and customer service protocols.

Issue Reporting & Analysis: Identify, document, and report operational issues, non-compliance, or service bottlenecks, submitting detailed field audit reports.

Corrective Action & Follow-up: Work closely with store managers to establish improvement action plans and track the progress of issue resolution until fully resolved.

Operational Efficiency: Assist in streamlining day-to-day store processes to boost overall productivity and elevate the end-to-end customer experience.

Campaign & Project Support: Provide hands‑on operational support for marketing promotions, store events, seasonal launches, and new store openings.

Job Requirements

Experience: 1–3 years of experience in retail operations, store auditing, or store management within the retail/F&B sector.

Eye for Detail: Exceptional observational skills with a keen eye for cleanliness, display standards, and service quality.

Communication & Influence: Strong interpersonal and communication skills; capable of providing constructive feedback and driving compliance professionally.

Problem-Solving: Proven track record in following up on issues and driving accountability to close operational gaps.

Mobility & Flexibility: Able and willing to travel frequently between outlets (a valid driver’s license and own transport preferred, if applicable).

Technical Skills: Proficient in MS Office / Google Workspace for drafting clear, structured operational reports.

High Mobility & Willingness to Travel: Must be willing and comfortable with frequent regional travel (interstate travel/outstation) to cover outlets across North, Central, and South regions.

Possess Own Transport: Must possess a valid driving license (Class D) and own personal transport for field visits. （Toll, Petrol, Accommodation Allowance provided)

Adaptability & Independence: Highly self‑motivated and capable of working independently on the road with minimal direct supervision.

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