Retail Operations Executive

Luxasia; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

LUXASIA in Malaysia is seeking a Retail Operations Executive to manage the sales and operation function across counters, reporting to the Senior Channel Manager. You will build market and sales reports, monitor stock levels, coordinate with marketing on floor activities, and lead retail staff across counters.

The role requires 3–5 years in retail, proficiency in MS Excel, and willingness to travel. This position emphasizes teamwork, brand standards, and achieving sales targets in a fast-paced

Qualifications

• Have a tertiary qualification or equivalent combination of relevant working experience.
• 3–5 years working experience in the retail industry, beauty industry is a plus.
• Retail supervisory experience and/or manage retail staff.
• Proficient in MS Office, especially Excel.
• Good written and verbal communication skills.

Responsibilities

• Build and achieve retail/counter sales with knowledge of sales trend and stock holdings.
• Monitor stock levels and movement for each counter.
• Lead and train retail staff; recruit, interview, hire, and schedule.
• Collaborate with marketing to execute floor activities and brand objectives.
• Prepare and monitor sales, market, and commission reports.

Skills

MS Excel

Verbal communication

Written communication

Interpersonal skills

Pressure handling

Education

Tertiary qualification

Tools

MS Office

Job description

As the Retail Operations Executive, you will manage the sales and operation function of the business. Reporting to the Senior Channel Manager, you will be responsible for developing and analyzing market reports, sales reports and sales commission and incentive reports. You will lead and motivate the retail staffs across numerous counters within Malaysia.

Responsibilities

• Build and achieve retail / counter sales with knowledge of sales trending, trade stock holdings and historical sales/targets. Tracking of daily counter sales.
• Build and maintain good working relationships with retailers and customers.
• To work closely with marketing team and execute activities at floor level to achieve brands’ objectives in wholesales & inventory.
• Ensure correct standard of merchandising at respective counters according to brands’ guidelines.
• Setting of retail and controlling trade stock holdings for each counter.
• Check on the counter POS system and MIM system.
• Monitor stock levels and stock movement and ensure availability of the stocks on each counter.
• Check and monitor the physical quantity of GWPs / sample / testers on each counter.
• Ensure that all BITAs are prepared and available on the selling floor on time.
• Monitor the counter maintenance and image.
• Responsible for the retail staff recruitment (sourcing, interviewing, hiring) and training.
• Manage retail staff disciplinary and operations.
• Prepare and monitor the retail staff work schedule.
• Encourage and build teamwork between retail staff to ensure everyone works and cooperate towards achieving brand goals.
• Involved in new product launches and related events.
• Responsible for market reports, sales reports and sales commission and incentive reports.

Requirements

• Have a tertiary qualification or equivalent combination of relevant working experience that will allow the successful performance of job expectations.
• At least 3 to 5 years working experience in the retail industry, prior experience in the beauty industry will be an added advantage.
• Have been in a retail supervisory experience and/or manage retail staff in the past or present.
• Proficient in MS Office Applications, especially MS Excel.
• Good written and verbal communication skills.
• Able to work under pressure with minimum supervision.
• Display initiative with a pleasant disposition.
• Willing and ready to travel.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

Championing Diversity, Equity and Inclusion

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.

To explore other careers opportunities, visit ourcareers page. If you have a question for us, please drop us an emailhere.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.