Training Manager (Dyson)

LUXASIA; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

LUXASIA Malaysia is seeking a Training Manager to elevate retail excellence across all sales channels. You will design and execute brand training strategies, develop annual plans, and ensure frontline teams and partners are equipped to deliver superior customer experiences.

You will lead product and sales training, coach field teams, and collaborate with Retail Operations, Marketing, and external providers.

Qualifications

• Bachelor’s degree in HR, Training & Development, Business, Marketing or a related field.
• 5–8 years in training, learning & development, retail capability building, or sales training.
• Experience within luxury, lifestyle brands, electronics, premium consumer brand, and retail preferred.
• Strong facilitation, presentation and coaching skills.
• Proven experience developing and delivering training programmes for frontline sales and retail teams.

Responsibilities

• Develop and implement annual training plans aligned with brand business objectives, product launches, and retail priorities.
• Lead the delivery of product knowledge, technology, and sales training programmes for employees, retail partners, and promoters.
• Coach store teams and field managers; drive customer experience and in-store execution improvements.
• Analyse training data and provide actionable recommendations to stakeholders.
• Collaborate with Marketing and Retail teams to align training initiatives with business needs.

Skills

Facilitation

Presentation

Coaching

Training program development

Stakeholder management

Education

Bachelor’s degree in HR/Training & Development or related field

Job description

LUXASIA is the leading and largest beauty omnichannel brand‑builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, such as Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, SK‑II and growing luxury lifestyle brands such as Dyson, Shark Ninja, Victorinox and Stokke. LUXASIA has established joint ventures with LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The group’s integrated brand‑building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us

At LUXASIA, we believe there is beauty within every talent – that is you. We grow you by building your competencies and unleashing your potential. Our portfolio of over 100 luxury brands across Asia Pacific enriches the lives of millions of consumers. You will have autonomy to run the business like your own, while receiving guidance and genuine care.

Position Purpose

The Training Manager is responsible for developing and executing brand training strategies to elevate retail excellence, product expertise, and customer experience across all sales channels. This role ensures frontline teams, retail partners, and brand ambassadors are equipped with the knowledge, skills, and confidence to effectively represent the brand technology and deliver exceptional customer experiences.

Responsibilities

• Training Strategy & Capability Development
• Develop and implement annual training plans aligned with brand business objectives, product launches, and retail priorities.
• Identify capability gaps and develop training solutions to improve product knowledge, selling skills, customer engagement, and retail performance.
• Execute global learning initiatives for the Malaysia market.
• Establish training frameworks and learning pathways for retail teams and brand ambassadors.
• Product & Sales Training
• Lead the delivery of product knowledge, technology, and sales training programmes for employees, retail partners, and promoters.
• Ensure all retail teams have a strong understanding of brand technology, product benefits, and customer solutions.
• Support new product launches through comprehensive training programmes and certification initiatives.
• Develop engaging training materials, facilitator guides, presentations, and learning resources.
• Retail Excellence & Customer Experience
• Drive retail service standards and customer experience initiatives across all channels.
• Conduct regular store visits, coaching sessions, and field observations to reinforce training effectiveness.
• Work closely with Retail Operations and Sales teams to improve in‑store execution and customer interactions.
• Identify opportunities to enhance customer journeys and conversion rates through targeted training interventions.
• Performance Management & Coaching
• Evaluate training effectiveness through assessments, store audits, mystery shopping results, and sales performance metrics.
• Provide coaching and development support to retail teams, supervisors, and field managers.
• Track learning progress and recommend development plans for key talent within the retail organisation.
• Analyse training data and provide actionable recommendations to stakeholders.
• Stakeholder Management & Reporting
• Collaborate with Marketing and Retail teams to align training initiatives with business needs.
• Manage relationships with external training providers and learning partners when required.
• Prepare regular training reports, capability dashboards, and programme evaluations.
• Manage training budgets, resources, and training logistics effectively.

Requirements

• Bachelor’s Degree in Human Resources, Training & Development, Business, Marketing, Education, or a related field.
• Minimum 5‑8 years of experience in training, learning & development, retail capability building, or sales training.
• Experience within the luxury, lifestyle brands, electronics, premium consumer brand, and retail industry is highly preferred.
• Strong facilitation, presentation, and coaching skills.
• Proven experience developing and delivering training programmes for frontline sales and retail teams.

Do you have what it takes to succeed in a fast‑paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status‑quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

Championing Diversity, Equity and Inclusion

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA’s recruitment privacy notice and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note to Staffing Agencies

Please do not contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has its own panel of appointed agencies that it works with. Any agency interested in working with us must obtain prior written approval from LUXASIA’s T&E team before submitting candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any agency that does not have such agreement in place.