Retail Operation Manager

LUXASIA; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

LUXASIA is seeking a Retail Operations Manager to oversee daily retail business performance across direct and standalone stores in Malaysia. You will focus on sales performance tracking, stock management, retail execution, visual merchandising compliance, customer experience, and operational excellence to ensure brand standards.

You will monitor stock availability, coordinate replenishments, conduct stock checks, and support store teams with onboarding, training, and compliance.

Qualifications

• Bachelor's Degree or Diploma in Business Administration, Retail Management, Marketing, or a related field.
• 2–4 years of experience in retail operations, retail administration, sales operations, or store management.

Responsibilities

• Support achievement of retail sales targets and KPIs across all stores.
• Monitor sales performance daily/weekly/monthly and identify trends.
• Prepare and maintain retail sales reports, dashboards and analyses.
• Track store productivity metrics (conversion rate, ATV, UPT, traffic).
• Coordinate with Retail, Marketing and Commercial teams for launches and promotions.

Skills

Retail operations

Store management

Sales analytics

Education

Business Administration / Retail Management

Job description

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, like Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, SK-II, and growing luxury lifestyle brands, like Dyson, Shark Ninja, Victorinox and Stokke. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Role Purpose

The Retail Operations Manager is responsible for supporting the day-to-day operations and performance of retail business across all direct/stand‑alone stores. This role focuses on sales performance tracking, stock management, retail execution, visual merchandising compliance, customer experience, and operational excellence to ensure achievement of business objectives and brand standards.

Key Responsibilities

• Support the achievement of retail sales targets and key business KPIs across all direct/stand‑alone stores.
• Monitor daily, weekly, and monthly sales performance, identifying trends, opportunities, and areas requiring corrective action.
• Prepare and maintain retail sales reports, dashboards, and performance analyses for management review.
• Track store productivity metrics including conversion rate, average transaction value (ATV), units per transaction (UPT), and customer traffic.
• Work closely with Retail, Marketing, and Commercial teams to execute product launches, campaigns, promotions, and in‑store activations.
• Support the implementation and communication of monthly sales targets and initiatives to retail teams.

2. Retail Operations & Stock Management

• Monitor stock availability across all stores to ensure optimal inventory levels and product availability.
• Coordinate replenishment requests and stock transfers with Supply Chain and Commercial teams.
• Conduct regular stock checks and inventory reconciliations to ensure stock accuracy.
• Monitor slow‑moving, ageing, and out‑of‑stock products and recommend corrective actions.
• Support inventory planning activities during promotional periods, product launches, and peak trading seasons.
• Ensure compliance with inventory management procedures and stock control policies.

3. Retail Team Support

• Support onboarding and operational training for new retail employees.
• Monitor retail team compliance with grooming, attendance, operational procedures, and company policies.
• Assist Retail Managers and Store Managers in coordinating manpower requirements and store coverage.
• Support the execution of retail incentive programs and performance recognition initiatives.
• Maintain accurate retail personnel records and operational documentation.

4. Visual Merchandising & Store Standards

• Ensure compliance with the brand visual merchandising guidelines and brand standards across all retail locations.
• Coordinate the installation of promotional materials, product displays, and launch assets.
• Conduct regular store visits and audits to ensure consistency in merchandising execution.
• Ensure product displays, demonstration units, testers, and fixtures are properly maintained and functional.
• Work closely with Marketing and Retail teams to execute campaign launches and seasonal updates.

5. Customer Experience & CRM

• Support initiatives to enhance customer engagement, satisfaction, and loyalty.
• Monitor customer feedback and identify opportunities to improve the retail experience.
• Support customer data collection and CRM activities in accordance with company objectives.
• Ensure retail teams consistently deliver premium customer service standards aligned with MY Premium Lifestyle Brand's brand values.
• Assist in resolving customer service issues and elevate concerns when necessary.
• Maintain accurate retail sales records and operational data.
• Ensure timely submission of sales reports, stock reports, and retail performance updates.
• Support monthly business reviews through data analysis and performance reporting.
• Coordinate with Finance and relevant stakeholders on retail sales reconciliation and operational reporting requirements.
• Ensure accuracy and integrity of retail operational data.

7. Retail Excellence & Compliance

• Support the implementation of retail operational standards, policies, and SOPs.
• Conduct in store audits and operational assessments to ensure compliance.
• Monitor adherence to customer service, grooming, merchandising, and operational standards.
• Identify operational improvement opportunities and recommend best practices.
• Ensure stores maintain a safe, clean, and professional retail environment at all times.

Qualifications and Experience:

• Bachelor's Degree or Diploma in Business Administration, Retail Management, Marketing, or a related field.
• Minimum 2–4 years of experience in retail operations, retail administration, sales operations, or store management.
• Experience within the luxury, lifestyle brands, electronics, premium consumer brand, and retail industry is preferred.
• Experience working with multiple retail locations or department store counters is an advantage.

Do you have what it takes to succeed in a fast‑paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

Championing Diversity, Equity and Inclusion

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.