Training Executive

Luxasia Group; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Luxasia Group is seeking a Training Executive in Kuala Lumpur to drive training initiatives across retail channels. The role focuses on equipping frontline teams and partners with essential skills to enhance customer experiences and meet sales targets.

The ideal candidate should have a diploma or degree in relevant fields, along with 1-3 years of experience in training or retail operations, particularly in luxury or premium brands. Strong coaching abilities and a passion for customer service are essential.

Qualifications

• Minimum 1–3 years of experience in training, retail operations, sales, or customer service.
• Experience within luxury or premium consumer brands is an advantage.
• Strong passion for coaching and developing people.

Responsibilities

• Conduct training for retail staff and partners.
• Support onboarding programs for new employees.
• Monitor retail readiness during product launches.

Skills

Presentation skills

Facilitation skills

Interpersonal skills

Coaching

Education

Diploma or Degree in Human Resources, Business, Marketing, or related field

Job description

LUXASIA is the leading and largest beauty omni‑channel brand builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, including Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, SK‑II, and growing luxury lifestyle brands such as Dyson, Shark Ninja, Victorinox and Stokke. LUXASIA has established joint ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group’s integrated brand‑building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2,700 talents across a growing footprint of 15 markets.

Position Purpose

The Training Executive is responsible for supporting the execution of training and capability development initiatives across retail channels in Malaysia. The role ensures frontline teams, retail partners and brand ambassadors are equipped with the knowledge and skills required to deliver exceptional customer experiences and achieve sales targets.

Responsibilities

1. Training Delivery & Facilitation

• Conduct product knowledge, technology, sales and customer service training for retail staff, promoters and retail partners.
• Support onboarding and induction programmes for new employees and brand ambassadors.
• Deliver training sessions through classroom, virtual and in‑store coaching formats.
• Ensure all training content is delivered consistently and in line with brand and learning standards.

2. Retail Coaching & Field Support

• Conduct regular store visits to observe retail execution and identify coaching opportunities.
• Provide on‑the‑job coaching to improve product demonstrations, customer engagement and selling techniques.
• Support retail teams during product launches, promotional campaigns and peak trading periods.
• Monitor retail readiness and ensure frontline teams are well‑prepared for new product introductions.

3. Training Operations & Administration

• Coordinate training schedules, venues, participant registrations and training logistics.
• Maintain accurate training records, attendance reports and learning completion data.
• Manage training materials, demonstration units, product samples and training kits.
• Support the preparation and distribution of training communications and learning resources.

4. Training Content & Learning Support

• Assist in adapting and localising training materials.
• Support the development of training presentations, guides, assessments and learning tools.
• Ensure training content remains updated with the latest product information and business priorities.
• Gather participant feedback and recommend improvements to training programmes.

5. Reporting & Performance Tracking

• Track training attendance, completion rates and learning effectiveness.
• Prepare regular training reports and retail coaching summaries.
• Support store audits and mystery shopping initiatives where required.
• Provide feedback and insights on retail capability gaps and development opportunities.

Requirements

• Diploma or Degree in Human Resources, Business, Marketing, Communications, Education or a related field.
• Minimum 1–3 years of experience in training, retail operations, sales, customer service or learning & development.
• Experience within luxury, lifestyle brands, electronics, premium consumer brands and the retail industry is an advantage.
• Strong presentation, facilitation and interpersonal skills.
• Passion for coaching, people development and customer experience.

Championing Diversity, Equity and Inclusion

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status or any other characteristics as provided by law.