Junior Executive, Retail (Operation)

Ninja Van; Shah Alam; On-site; MYR 50,220 - 72,540; Full time

Job summary

Ninja Van is hiring a Junior Executive, Retail (Support) to oversee daily retail operations across West Malaysia, focusing on efficiency, issue resolution, and cross-functional coordination. You will help expand retail presence, develop SOPs, and analyze performance to drive improvements.

The role requires strong English communication, a proactive mindset, and the ability to own and execute plans with a sense of accountability.

Qualifications

• Bachelor’s degree in Logistics or Business.
• Minimum 2 years’ experience in logistics management or coordination.
• Proficiency in Microsoft Office programs especially Excel and Google Drives.
• Personable and a good communicator in both written & oral English.

Responsibilities

• Lead and guide Retail Operations team for West Malaysia.
• Manage daily operations of Retail operations for West Malaysia.
• Be the go-to person for Retail operations in West Malaysia.
• Make decisions based on performance data to improve efficiency.

Skills

Proficient in Excel

Great English communication

Self-starter

Organised person

Education

Bachelor’s degree in Logistics or Business

Tools

Microsoft Office

Job description

The Junior Executive, Retail (Support) is responsible for overseeing daily retail operations across West Malaysia, ensuring operational efficiency, resolving issues, and coordinating with cross-functional teams. The role also supports retail expansion, develops SOPs, analyzes operational performance, and drives continuous process improvements to enhance service quality and productivity

Job Responsibility

• Lead and guide Retail Operations team for West Malaysia
• Manage and monitor daily operations of Retail operations for West Malaysia.
• Lead problem-solving activities. Be the go-to person for Retail operations in West Malaysia.
• Make decisions and execute plans based on performance data to improve operational efficiency such as turnaround time, quality or cost efficiency based on the operational standards.
• Measure the effectiveness of all operational approaches and initiatives by placing performance measures to continually monitor the operational performance processes.
• Execute the formulation of improved approaches and strategies that facilitate the achievement of operations targets.
• Collaborate with other departments (eg. Customer Service, Key Account Manager, Warehouse) to follow up, and if required, set up standard operating procedures.
• Develop and test new operational processes on new services.
• Pivotal roles in any Retail expansion projects in West Malaysia
• Supporting roles in any new projects involving the Retail team.
• Develop Standard Operating Procedures (SOP) for any Retail team-related process

Requirements

• Bachelor’s degree in Logistics or Business (Preferred)
• Minimum 2 years’ experience in logistics management or coordination.
• Proficiency in Microsoft Office programs especially in Excel and Google Drives.
• Personable and a good communicator in both written & oral English. Other language skills will be a plus
• Self-starter with good initiative, and persistence to see us through this challengeExtremely proactive, organised and responsible
• A strong sense of ownership in his/her roles and scopes

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.