Retail Operation Support Manager

Senheng Electric (KL) Sdn Bhd; Kajang; On-site; MYR 90,000 - 150,000; Full time

Job summary

Senheng Electric (KL) Sdn Bhd is recruiting a senior operations leader to govern divisional performance and drive improvements across multiple retail outlets.

The role focuses on setting strategic direction, leading teams, and ensuring effective execution of initiatives to enhance efficiency and profitability.

Qualifications

• Proven track record in retail operations or performance management across multiple outlets.
• Strong leadership and ability to drive cross-functional teams.
• Excellent analytical skills to translate data into actions.
• Experience in staff development and operational improvement.
• Strong communication and change-management capabilities.

Responsibilities

• Set division strategy, priorities and KPIs aligned with company objectives.
• Lead teams with clear accountability and collaboration.
• Oversee resources, budgets and work plans to deliver outcomes.
• Oversee HQ–SBU communication and ensure directives are implemented.
• Govern and improve operating standards and outlet processes.
• Lead performance reviews and identify root causes with accountable leaders.
• Monitor outlet performance and drive improvements in effectiveness and productivity.
• Ensure action plans have owners, timelines and measurable outcomes.
• Monitor inventory targets and stock-health framework in collaboration with relevant departments.

Skills

Leadership

Performance management

Analytical skills

Project management

Communication

Stakeholder management

Job description

• Set the division’s strategic direction, priorities and KPIs in alignment with company objectives.


• Lead the teams, ensuring clear accountability and effective collaboration.


• Oversee divisional resources, budgets and work plans to deliver agreed outcomes.

2. Operational Governance and Communication

• Oversee HQ–SBU communication to ensure operational directives are clearly communicated, understood and implemented.


• Govern and continuously improve the ROP, Operation Handbook and outlet operating standards.


• Establish structured channels for outlet feedback, issue escalation and resolution.

3. Retail Performance and Productivity

• Lead performance reviews to identify gaps, determine root causes and agree corrective actions with accountable operational leaders.


• Monitor and tracking outlet performance, recommending improvements to effectiveness and productivity.


• Ensure improvement plans and strategies have clear owners, timelines and measurable outcomes.


• Oversee the implementation of new strategies, evaluate their effectiveness and adjust actions to achieve intended results.

4.Performance Reporting and Continuous Improvement

• Monitor and track accuracy of the outlet performance.


• Lead PDCA and Idea initiatives to address recurring issues and improve operational efficiency.


• Benchmark outlet performance, identify effective practices and drive wider adoption.


• Ensure corrective actions are followed through to closure and evaluated for effectiveness.

5.Inventory Targets and Stock Health

• Development and review of inventory targets and the stock-health framework in collaboration with relevant departments.


• Monitor inventory performance and ensure appropriate follow-up on stock-health issues.


• Coordinate improvement actions with operational and inventory stakeholders.

Requirements

• Proven management experience in retail operations or performance management across multiple outlets.


• Demonstrated ability to lead teams, strengthen operating standards and deliver measurable business improvements.


• Strong analytical skills, with the ability to turn performance data into practical actions.


• Experience in staff development, operational improvement and cross-functional project management.


• Strong leadership, communication and management skills.