Store Operations & Sales Leader

CelcomDigi; Selangor; On-site; MYR 89,000 - 123,000; Full time

Job summary

CelcomDigi Berhad is seeking a Retail Leader to oversee store operations, drive sales, and mentor staff across our network. You will organize daily activities, ensure compliance, and implement initiatives to elevate performance.

The role requires a Diploma or Degree and 5–8 years in telecom or retail, with strong leadership, people management, and analytical skills to deliver exceptional retail standards.

Qualifications

• The role requires 5–8 years of relevant work experience, preferably in telecommunications or retail.
• Demonstrated leadership, motivation, and ability to manage a team with minimal supervision.
• Strong organizational and leadership abilities are essential.
• Excellent verbal, written, and interpersonal communication skills are required.
• Solid commercial awareness and familiarity with data analysis principles.

Responsibilities

• Ensure smooth store operations to maximize sales, enhance customer experience, and control costs.
• Organize and delegate tasks to staff, ensuring efficient and successful store management.
• Monitor and manage staff performance in sales, service, customer experience, and compliance.
• Maintain seamless operations across cash handling, inventory, store layout, POSM, displays, and in-store merchandising.
• Develop and mentor staff, providing motivation, coaching, and guidance to ensure high operational standards.
• Enforce quality and compliance with company policies, procedures, and guidelines.
• Analyze store reports and implement initiatives for quick operational improvements.
• Provide feedback to the Regional Retail Manager to elevate retail standards.
• Act as a role model and change agent, promoting CD Retail Culture throughout the store.

Skills

Leadership

People management

Communication

Analytical thinking

Decision making

Teamwork

Education

Diploma or Degree in any relevant discipline

Job description

CelcomDigi Berhad is seeking a Retail Leader to oversee store operations, drive sales, and mentor staff across our network. You will organize daily activities, ensure compliance, and implement initiatives to elevate performance.

The role requires a Diploma or Degree and 5–8 years in telecom or retail, with strong leadership, people management, and analytical skills to deliver exceptional retail standards.