Retail Associate

TWY Search International (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 29,000; Full time

Job summary

TWY Search International (M) Sdn Bhd is hiring a Retail Sales Associate in Kuala Lumpur. You will welcome customers, advise on products, and process sales while maintaining store presentation and inventory accuracy.

The role requires a customer-oriented, friendly individual who thrives in a fast-paced environment. You should have at least SPM or equivalent, with a Diploma in Retail Management or related field being an advantage.

Qualifications

• Minimum SPM / equivalent qualification; Diploma in Retail Management, Business, Marketing, or related field is an advantage.
• Previous retail, customer service, or sales experience preferred.
• Good communication and interpersonal skills.
• Customer-oriented with a friendly personality.
• Able to work independently and in a team.
• Basic computer knowledge and cash-handling ability.
• Willing to work on shifts, weekends and public holidays.

Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Understand customers' needs and provide product information and recommendations.
• Handle customer enquiries, product demonstrations, and basic complaints professionally.
• Process sales transactions accurately.
• Handle cash, debit/credit cards, and other payments per procedures.
• Maintain product displays, shelves, and promotional areas according to standards.
• Ensure the store is clean, organized, and visually appealing at all times.
• Assist with stock receiving, checking, counting, and inventory management.
• Assist with opening and closing store procedures when required.
• Work closely with team members and supervisors to ensure smooth daily store operations.

Skills

Customer service

Cash handling

Communication

Teamwork

Time management

Education

SPM / equivalent

Diploma in Retail Management

Tools

POS system

MS Office

Job description

The Retail Associate is responsible for providing excellent customer service, assisting customers with their purchases, maintaining store presentation, and supporting daily retail operations. The role requires a customer-focused individual who is friendly, responsible, and able to work effectively in a fast-paced retail environment.

Key responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Understand customers' needs and provide appropriate product information and recommendations.
• Handle customer enquiries, product demonstrations, and basic complaints professionally.
• Process sales transactions accurately.
• Handle cash, credit/debit card, and other payment methods according to company procedures.
• Maintain product displays, shelves, and promotional areas according to company standards.
• Ensure the store is clean, organized, and visually appealing at all times.
• Assist with stock receiving, checking, stock counting, and inventory management.
• Assist with opening and closing store procedures when required.
• Work closely with team members and supervisors to ensure smooth daily store operations.

About you

• Minimum SPM / equivalent qualification; Diploma in Retail Management, Business, Marketing, or a related field is an advantage.
• Previous retail, customer service, or sales experience is preferred.
• Good communication and interpersonal skills.
• Customer-oriented with a positive and friendly personality.
• Basic computer knowledge.
• Able to work independently as well as part of a team.
• Good numerical and cash-handling skills.
• Willing to work on shifts, weekends, and public holidays where required.
• Able to work in a fast-paced retail environment.
• Sales & Product knowledge
• Teamwork
• Problem solving
• Time management
• Integrity and responsibility

Working Conditions

• Work is primarily based in a retail store environment.
• Requires standing and walking for extended periods.
• Required to work on rotating shifts, weekends, and public holidays.
• Required to assist with stock movement and store merchandising.

Performance Indicators

• Achievement of individual and store sales targets.
• Customer satisfaction and service quality.
• Accuracy in cash handling and other form of transations.
• Store presentations and merchandising standards.
• Stock accuracy and inventory control.
• Attendance, punctuality, and adherence to company procedures.

What can I earn as a Retail Sales Associate