Retail Assistant Store Manager (Mesra Mall)

Menara Maxis; Malaysia; On-site; MYR 70,000 - 110,000; Full time

Job summary

Maxis is looking for a capable professional to support the Retail Store Manager in daily store operations at Mesra Mall, Malaysia. You will help drive sales, ensure service excellence, manage inventory and SOP compliance, and coach the store team to deliver an unmatched customer experience.

As second-in-command, you will deputise for the RSM when required, monitor performance metrics, and ensure smooth customer journeys while upholding Maxis values and culture.

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

To support the Retail Store Manager (RSM) in daily store management at Mesra Mall. This role assists in driving sales and service performance, ensuring operational compliance, and supporting the store team to deliver an unmatched customer experience and achieve targets.

Principal Accountabilities

• Assist the RSM in executing plans to meet and exceed store sales and service targets
• Support the management of daily store operations, including inventory, cash handling, and compliance with all SOPs
• Assist the RSM in coaching, motivating, and supervising the store team to foster a high-performance culture
• Help ensure a smooth customer journey by managing traffic flow, store presentation, and resolving customer issues
• Act as the second-in-command and deputise for the RSM in their absence to ensure continuity of store management
• Help monitor and report on store performance metrics to the RSM

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Tomorrow Begins Today We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences. We deeply believe that the key element to our success has always been our people.

#SimplyMaxis Culture

To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values. Our #SimplyMaxis culture encompasses four values which are ‘Keep It Simple’, ‘Focus On Real Customer Needs’, ‘Go For Gold’, and ‘Celebrate Winning Together’.

Watch these videos and hear from our people who live and breathe our #SimplyMaxis culture.