Retail Area Manager

RPG Commerce; Sarawak; On-site; MYR 60,000 - 90,000; Full time

Job summary

RPG Commerce in East Malaysia is seeking a Retail Area Manager to direct and observe the functions of our retail stores. You will develop regional business plans, monitor sales, and ensure adherence to company procedures while fostering consistent service across outlets.

You will spend your time allocating resources, driving store performance, and promoting collaboration between locations to boost sales and customer satisfaction.

Qualifications

• Experience leading multiple retail stores or areas.
• Strong understanding of store operations and KPIs.
• Commitment to customer service and sales growth.

Responsibilities

• Plan, implement and monitor regional operational strategy.
• Set goals and objectives for stores in your area.
• Oversee operations to ensure efficiency.
• Recruit and hire new store employees.
• Train and onboard new staff.
• Set up and monitor store KPIs.
• Ensure compliance with policies and guidelines.
• Deal with customer complaints.
• Identify bottlenecks and suggest improvements.
• Create reports for upper management.

Skills

Sales driven

Team player

Interpersonal skills

Time management

Problem solving

Leadership

Store operations

Education

BA in business administration or retail management

Job description

About the company:

RPG Commerce is a leading multi-brand, omnichannel powerhouse redefining the consumer landscape across Southeast Asia and beyond. With a portfolio of household names like Montigo, OiYO by MONTIGO, and Casebang, we have scaled from a digital-first startup to a regional force with over 70 retail locations across Malaysia and Singapore. Our footprint spans Malaysia, Singapore, Indonesia, Thailand, and the UAE, giving us a unique Vantage point on global consumer trends.

About the Job

We are searching for a Retail Area Manager to direct and observe the functions of our RPG retail stores. This person will be required to develop business plans, monitor sales, and ensure adherence to company procedures in the respective retail stores under your care. You should also encourage the provision of uniform service by the stores under your supervision.

To be successful as a Retail Area Manager, you should be able to allocate your time and energy in an effective manner, such that all the retail stores benefit from your expertise. Ultimately, this person will promote collaboration between our stores to encourage a semblance of community, and to boost sales.

Responsibilities

• Plan, implement and monitor the regional operational strategy
• Set goals and objectives for stores in your area
• Oversee operations to ensure efficiency
• Recruit and hire new store employee
• Train and onboard new employees
• Set up and monitor store KPIs
• Ensure compliance with the company’s policies and operational guidelines
• Deal with customers' complaints
• Identify operational bottlenecks and suggest solutions for improvement
• Create reports for upper management

What You Need To Have

• Based in East Malaysia (Kuching or Kota Kinabalu)
• 2 years of experience as an Area Manager or similar role
• At least 1 year of experience as a leader or supervisor
• Good understanding of performance evaluation metrics
• At least 1 year of hands on experience with store operations management, inventory management such as stock ordering & stock forecasting
• Sales driven
• Sense of ownership and pride in your performance and its impact on the company’s success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• BA in business administration, retail management or similar relevant field
• Own a transport for ease of commuting between locations