Restaurant Supervisor (Kajang)

Talent Recruit; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking a Restaurant Operations Manager in Kuala Lumpur to lead day-to-day operations alongside the Chef and ensure top-quality hospitality and service.

The role focuses on developing the team, enhancing customer dining experiences, and driving continuous improvements to achieve operational excellence. You will report feedback and financials weekly and monthly, while maintaining professional cross-departmental relations.

Qualifications

• 2–4 years of experience in restaurant management or a similar role.
• Strong leadership and team management skills.
• Proactive problem-solving with ability to implement solutions.
• Excellent customer service orientation and ability to handle feedback.
• Ability to work independently with minimal supervision.

Responsibilities

• Oversee day-to-day restaurant operations with the Chef.
• Ensure convivial hospitality and adherence to quality standards.
• Lead continuous improvements for operational excellence.
• Train and develop team members.
• Own the customer's dining experience and manage feedback.
• Address ad-hoc tasks to ensure smooth operations.
• Identify pain points and propose solutions.
• Report Financials & Operations weekly and monthly.
• Maintain professional relationships across departments.

Skills

Restaurant operations

Leadership

Customer service

Team development

Problem solving

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Responsible for the day-to-day operations of the Restaurant, working hand-in-hand with the Chef.
• Ensure that the restaurant delivers convivial hospitality, ensuring internal quality standards and procedures are being understood and practiced.
• Work alongside the team to drive continuous improvements to the restaurant to achieve operational excellence.
• Train and develop team members.
• Ownership of customer’s dining experience.
• Communicate and manage customer’s feedback.
• Perform ad-hoc duties to ensure smooth running of operations.
• Pro-active in identifying operational pain points and offering solutions for troubleshooting.
• Report the Financials & Operations on a weekly and monthly basis.
• Must be able to work under minimal supervision.
• Ensure work relationships are maintained in a professional and cordial manner across the respective departments.
• Any other duties that the Superior deems necessary.

Requirements

• Proven at at least 2-4 years of experience in restaurant management or a similar role, with a strong understanding of restaurant operations.
• Good leadership and team management skills, with the ability to train and develop staff.
• Proactive problem-solving skills, with the ability to identify operational challenges and implement solutions.
• Strong customer service orientation, with the ability to handle customer feedback and resolve issues effectively.
• Ability to work independently with minimal supervision.

Application Question(s):

• Do you have own transport?
• How long is your notice period?
• Are you willing to work 6 days in a week?