Restaurant Supervisor

Mandarin Oriental, Kuala Lumpur; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Mandarin Oriental, Kuala Lumpur is seeking a Restaurant Supervisor/Manager to oversee all aspects of the restaurant, deliver a high-quality guest experience, and motivate colleagues to maintain exceptional customer service. You will supervise F&B standards, VIP functions, and ensure accurate and timely service, while building strong client relationships.

The role requires exceptional management skills, a strong understanding of customer service, and daily adherence to MO Pillars and LQE.

Qualifications

• Strong customer service and hospitality orientation.
• Proven leadership and team-motivation abilities.
• Ability to manage guest expectations and resolve issues.
• Excellent communication with guests and colleagues.
• Experience in supervising F&B service and VIP functions.

Responsibilities

• Attend to guest requests and complaints, efficiently and courteously
• Ensure that the standards of Food and Beverage service are maintained
• Monitor and supervise small VIP functions not handled by the Banquet Department
• Ensure that the orders are delivered at the proper temperature
• Ensure that all colleagues are familiar with the contents of all menus, and the composition of each item
• Ensure the all tables are set up correctly and in a timely manner
• Provide feedback on customer complaints
• Ensure that all orders are carried out correctly
• Give special attention to all VIP guests
• Develop a good relationship with clients
• To check reservation at the beginning of each service and ensure station is set up completely and on time according to the reservation
• To always practice LQE and MO Pillars daily in the operations
• Attend all training sessions and courses, briefings and meetings as required
• Look continuously for ways to improve the quality service and surpass the standards
• Make a significant and continuous effort to increase your professional knowledge in order to achieve the goals and objectives of the hotel and department
• Actively support the hotel’s team culture, and help to achieve the hotel’s vision, goals and values
• Show a positive, energetic and caring attitude at all times towards guests and fellow employees

Skills

Customer service

Leadership

Staff training

Communication

Guest relations

Job description

Responsible in managing all aspects of the restaurant. He/ she is expected to deliver a high-quality experience to our guests and motivate our colleagues to ensure excellent customer service. Supervisors will be responsible for maintaining quality and increasing profitability. Exceptional management skills and a strong understanding of customer service are a must.

• Attend to guest requests and complaints, efficiently and courteously
• Ensure that the standards of Food and Beverage service are maintained
• Monitor and supervise small VIP functions not handled by the Banquet Department
• Ensure that the orders are delivered at the proper temperature
• Ensure that all colleagues are familiar with the contents of all menus, and the composition of each item
• Ensure the all tables are set up correctly and in a timely manner
• Provide feedback on customer complaints
• Ensure that all orders are carried out correctly
• Give special attention to all VIP guests
• Develop a good relationship with clients
• To check reservation at the beginning of each service and ensure station is set up completely and on time according to the reservation
• To always practice LQE and MO Pillars daily in the operations
• Attend all training sessions and courses, briefings and meetings as required
• Look continuously for ways to improve the quality service and surpass the standards
• Make a significant and continuous effort to increase your professional knowledge in order to achieve the goals and objectives of the hotel and department
• Actively support the hotel’s team culture, and help to achieve the hotel’s vision, goals and values
• Show a positive, energetic and caring attitude at all times towards guests and fellow employees

Enthusiastic individuals are invited to enhance a legendary tradition Mandarin Oriental, Kuala Lumpur, recognized as Malaysia's leading luxury hotel is encouraging dynamic and resourceful professionals to apply for the following position.