Restaurant Ops Manager — Lead Team, Training & Compliance

CERGAS NOBLE SDN. BHD.; Sarawak; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Incentives

Commissions

Job summary

CERGAS NOBLE SDN. BHD. is seeking a Restaurant Operations Manager in Malaysia (Sarawak) to oversee daily restaurant functions, ensure SOP and hygiene compliance, manage inventory, and lead a motivated team.

You will recruit and train staff, coach performance, and drive promotions and customer service excellence while collaborating with supervisors and area managers to improve store morale and results. Willingness to travel and own transport are required.

Qualifications

• Minimum 2 years of managerial experience in F&B / restaurant chain.
• Diploma in related field or equivalent is required.
• Must possess good leadership skills and be able to work independently or as a strong team player.
• Must possess own transport and be willing to travel.
• Incentive and commissions available upon confirmation.

Responsibilities

• Oversee all restaurant operations to ensure smooth, consistent, and efficient service.
• Ensure compliance with SOPs, food safety and hygiene standards.
• Monitor and manage daily inventory levels, stock freshness, and waste control.
• Execute promotional campaigns effectively and ensure stores are well-prepared with adequate stock and staff readiness throughout campaign periods.
• Recruit, onboard, and train new staff to meet operational standards.
• Conduct regular coaching and performance reviews for team members.
• Motivate and guide team members to achieve sales, service, and quality targets.
• Collaborate with Supervisors and Area Managers to resolve team challenges and improve store morale and performance.
• Drive excellent customer service and promptly handle complaints or issues.
• Implement continuous improvement plans to enhance customer experience.
• Conduct regular outlet audits; provide feedback and corrective recommendations.
• Ensure compliance with Halal, KKM, DOSH, and internal audit requirements.
• Submit timely reports and follow-up action plans as directed by Management.
• Contribute to localised operational strategies to improve sales, product mix, and margin performance.
• Support initiatives related to staffing cost optimisation and upselling efforts.
• Undertake any additional duties as assigned by Management.

Skills

Leadership

Independent-working

Team player

Education

Diploma in related field

Job description

CERGAS NOBLE SDN. BHD. is seeking a Restaurant Operations Manager in Malaysia (Sarawak) to oversee daily restaurant functions, ensure SOP and hygiene compliance, manage inventory, and lead a motivated team.

You will recruit and train staff, coach performance, and drive promotions and customer service excellence while collaborating with supervisors and area managers to improve store morale and results. Willingness to travel and own transport are required.