Restaurant Operations Lead

RE&S Enterprises; Johor Bahru; On-site; MYR 42,000 - 62,000; Full time

Job summary

RE&S Enterprises in Malaysia seeks an experienced Restaurant Operations Manager to lead the service team, ensure high standards of quality, cleanliness and guest experience across the assigned unit.

You will oversee daily floor operations, staff training, shift planning and compliance with SOPs, while coordinating with other departments to maximize service excellence and profitability.

Responsibilities

• Provide guidance and day-to-day training to staff within assigned area
• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience
• Manage and coordinate activities with people, products and equipment to maximize sales and profit
• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team
• Check readiness of restaurant for service day and brief service crew on staffing roster for service day
• Manage customer flow and seating arrangement
• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary
• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary
• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection
• Act as point of escalation for service crew regarding service issues
• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task
• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner
• Enforce restaurant quality, service, cleanliness and value standards Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant
• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety
• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions
• Provide training to encourage role rotation amongst service staff
• Train and monitor staff in the company SOPs (standard operating procedures)
• Ensure workplace safety practices

Job description

RE&S Enterprises in Malaysia seeks an experienced Restaurant Operations Manager to lead the service team, ensure high standards of quality, cleanliness and guest experience across the assigned unit.

You will oversee daily floor operations, staff training, shift planning and compliance with SOPs, while coordinating with other departments to maximize service excellence and profitability.