Restaurant Ops & Guest Experience Leader

Bottega Mediterranea Sdn Bhd; Kuala Lumpur; On-site; MYR 78,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Annual leave

Employee benefits

Job summary

Group Bottega, a non-halal Italian F&B company, is seeking an experienced Outlet Manager to lead daily restaurant operations in Kuala Lumpur. You will oversee FOH service, coordinate with kitchen and beverage teams, and drive guest satisfaction through flawless execution and a strong service mindset.

The role requires 4–6 years in restaurant operations, with at least 2 years in supervision, plus leadership, communication and cost-control skills.

Qualifications

• Minimum 4–6 years of experience in restaurant/F&B operations, including at least 2 years in a supervisory or management role.
• Strong leadership, communication and people management skills.
• Good understanding of restaurant operations, sales and cost control.
• Customer-focused with strong problem-solving skills.
• Hands-on and able to lead in a fast-paced environment.

Responsibilities

• Outlet Operations – Manage overall outlet and FOH operations, ensuring smooth daily service and efficient workflow.
• Team Management – Lead, schedule, train and develop the outlet team to maintain strong performance and teamwork.
• Guest Experience – Ensure excellent guest service, maintain service standards and handle customer feedback professionally.
• Sales & Performance – Drive outlet sales, achieve revenue targets and monitor overall business performance.
• Cost & Inventory – Monitor labour costs, operating expenses, stock levels and inventory to control outlet costs effectively.
• Quality & Compliance – Maintain high food, beverage and service standards while ensuring compliance with hygiene, health, safety and company policies.
• Business & Marketing – Support outlet promotions and marketing activities while identifying opportunities to increase sales and customer engagement.
• Team Coordination – Work closely with Kitchen, Beverage and other departments to ensure smooth communication and overall outlet operations.

Skills

Leadership

People management

Customer service

Operations management

Job description

Group Bottega, a non-halal Italian F&B company, is seeking an experienced Outlet Manager to lead daily restaurant operations in Kuala Lumpur. You will oversee FOH service, coordinate with kitchen and beverage teams, and drive guest satisfaction through flawless execution and a strong service mindset.

The role requires 4–6 years in restaurant operations, with at least 2 years in supervision, plus leadership, communication and cost-control skills.