Restaurant Operations Manager

HTFU Restaurant Sdn Bhd; Selangor; On-site; MYR 45,000 - 67,000; Full time

Job summary

HTFU Restaurant Sdn Bhd is seeking an experienced ops supervisor to manage outlets, lead teams, and ensure service and quality standards. The role involves budgeting, staffing, and cross-outlet coordination in a fast-paced environment.

You will oversee cash handling, stock control, and training on SOPs, while maintaining high levels of customer service and operational efficiency. The position requires SPM and fluency in English and Bahasa Malaysia.

Qualifications

• SPM level qualification is required.
• Proven ability to lead and manage a team.
• Strong communication skills in English and Bahasa Malaysia.

Responsibilities

• Efficiently manage outlet’s cost to ensure expenses are spent optimally and effectively within budget.
• Accurately assign petty cash to each outlet to ensure petty cash is managed appropriately.
• Relocate manpower across outlets in a timely manner based on the need of the respective outlet to ensure business is well-functioning.
• Audit stock level in a timely manner and place orders to ensure outlet stock is sufficient.
• Ensure food and drinks qualities consistency in a timely manner to ensure product quality is consistently maintained.
• Cautiously monitor cleanliness of the outlet.
• Inspect and maintain the outlet cautiously to ensure machines and all other electrical equipment and appliances in the outlet are working well.
• Provide comprehensive training / briefing on all SOPs for respective workstations, menu items, etc. to new and existing employees to ensure they excel in their job.
• Continuously provide advanced customer service.
• Efficiently and accurately complete monthly paperwork to ensure timely submission.
• Ensure work schedule is always completed and announced to the team at least two weeks in advance for manpower planning purpose.
• Tactfully handle disciplinary issues, if any, to maintain workplace harmony.
• Effectively and proactively act as a liaison between company and outlets on various administration matters, i.e. recruitment, reporting, receive and deliver messages / memo / announcement, etc.
• Other tasks and responsibilities as and when assigned by your superior.

Skills

Leadership

Team management

Communication

Customer service

English

Bahasa Malaysia

Shift work

Pressure handling

Education

Sijil Pelajaran Malaysia (SPM)

Tools

Microsoft Excel

Microsoft Word

Job description

HTFU Restaurant Sdn Bhd is seeking an experienced ops supervisor to manage outlets, lead teams, and ensure service and quality standards. The role involves budgeting, staffing, and cross-outlet coordination in a fast-paced environment.

You will oversee cash handling, stock control, and training on SOPs, while maintaining high levels of customer service and operational efficiency. The position requires SPM and fluency in English and Bahasa Malaysia.