Restaurant Manager

Rich Kopi House Sdn. Bhd.; Seremban; On-site; MYR 78,000 - 123,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Work environment

Staff discounts

Flexible working

Team culture

Training programmes

Job summary

Rich Kopi House Sdn. Bhd. in Seremban is seeking a seasoned Restaurant Manager to oversee daily operations, lead the team and uphold service excellence for memorable dining experiences.

This full-time role requires strong leadership, cost control, and guest-focused hospitality, with opportunities for professional development within a supportive work culture and competitive pay.

Qualifications

• 3–5 years of restaurant management or supervisory experience.
• Strong knowledge of food and beverage operations, including menu planning and cost control.
• Excellent leadership and team management skills and guest focus.
• Solid understanding of health and safety regulations and licensing.
• Proficiency with restaurant management systems and POS software.
• Excellent communication and interpersonal skills.
• Fluency in English and Malay preferred.

Responsibilities

• Oversee all daily restaurant operations, including opening and closing procedures, to ensure efficiency and compliance with company standards.
• Manage and supervise restaurant staff, including recruitment, training, scheduling and performance management to maintain high levels of service excellence.
• Ensure adherence to food safety, hygiene and health regulations, conducting regular inspections and implementing corrective measures where necessary.
• Monitor and control food and beverage costs, maintain inventory levels and manage supplier relationships to optimise profitability.
• Create and maintain a welcoming atmosphere for guests, addressing customer concerns and complaints promptly and professionally.
• Develop and implement strategies to enhance customer satisfaction and loyalty whilst building positive community relationships.
• Manage budgeting, forecasting and financial performance, working towards revenue targets and cost management objectives.
• Coordinate with kitchen staff to ensure consistency in food quality and timely service delivery.
• Maintain cleanliness and maintenance standards throughout the restaurant, ensuring a safe and pleasant environment for staff and customers.
• Create rotas and manage staffing levels to meet operational demands whilst controlling labour costs.

Skills

Leadership

Team Management

Customer Service

Food & Beverage Operations

Budgeting & Forecasting

POS Software

Communication

Problem Solving

English & Malay

Health & Safety

Tools

POS Software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking an experienced and dynamic Restaurant Manager to join RICH KOPI HOUSE SDN. BHD. in Seremban, Negeri Sembilan. This is a full-time position that plays a crucial role in delivering exceptional dining experiences and ensuring the smooth operation of our establishment. As Restaurant Manager, you will be responsible for overseeing all aspects of daily operations, leading our team, and maintaining the highest standards of service and hospitality. This role is integral to achieving our business objectives and building lasting relationships with our valued customers.

Key responsibilities

• Oversee all daily restaurant operations, including opening and closing procedures, to ensure efficiency and compliance with company standards
• Manage and supervise restaurant staff, including recruitment, training, scheduling and performance management to maintain high levels of service excellence
• Ensure adherence to food safety, hygiene and health regulations, conducting regular inspections and implementing corrective measures where necessary
• Monitor and control food and beverage costs, maintain inventory levels and manage supplier relationships to optimise profitability
• Create and maintain a welcoming atmosphere for guests, addressing customer concerns and complaints promptly and professionally
• Develop and implement strategies to enhance customer satisfaction and loyalty whilst building positive community relationships
• Manage budgeting, forecasting and financial performance, working towards revenue targets and cost management objectives
• Coordinate with kitchen staff to ensure consistency in food quality and timely service delivery
• Maintain cleanliness and maintenance standards throughout the restaurant, ensuring a safe and pleasant environment for staff and customers
• Create rotas and manage staffing levels to meet operational demands whilst controlling labour costs

What we're looking for

• Proven experience of at least 3-5 years in restaurant management or a similar supervisory role within the hospitality industry
• Strong knowledge of food and beverage operations, including menu planning, cost control and service standards
• Excellent leadership and team management skills with the ability to motivate and develop staff at all levels
• Exceptional customer service skills with a genuine passion for delivering outstanding guest experiences
• Sound understanding of health and safety regulations, food hygiene standards and licensing requirements
• Proficiency in restaurant management systems and point-of-sale (POS) software
• Strong financial acumen with experience in budgeting, forecasting and financial reporting
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and staff
• Problem-solving abilities and the flexibility to adapt to changing circumstances in a fast‑paced environment
• Fluency in English and Malay is preferred; additional language skills are advantageous

What we offer

• Competitive salary package commensurate with experience and qualifications
• Opportunities for professional development and career advancement within the hospitality and tourism industry
• A supportive and collaborative work environment where your contributions are valued and recognised
• Staff discounts and benefits on dining and other company offerings
• Flexible working arrangements where possible to support work-life balance
• A dynamic team culture that encourages innovation and continuous improvement
• Access to training programmes to enhance your management and operational skills

About us

RICH KOPI HOUSE SDN. BHD. is a passionate establishment within the hospitality and tourism sector, dedicated to providing our customers with memorable dining experiences and exceptional service. We pride ourselves on our commitment to quality, authenticity and customer satisfaction. Our team is driven by a shared passion for hospitality, and we believe in fostering a positive workplace culture where staff feel valued and supported. We are looking for individuals who share our values and are committed to delivering excellence in every aspect of their work.