Restaurant, Bar & Experiences Supervisor – Luxe F&B

Mandarin Oriental Group; Ampang Jaya; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

EPF contributions

SOCSO & EIS

Public holiday entitlement

Job summary

Mandarin Oriental, Kuala Lumpur is seeking a Restaurant, Bar & Experiences Supervisor to join our Food & Beverage team. Based at MO Bar, you will supervise restaurant operations, ensure an exceptional guest experience and report to the Restaurant Manager.

You will coordinate with kitchen and other departments to maintain service standards. Key duties include attending to guest requests and complaints, managing weekly duty rosters, and training colleagues on menu content.

Qualifications

• Minimum 2 years of hotel experience.
• Previous experience supervising and/or delegation.
• Knowledge of Infrasys system.

Responsibilities

• Attend to guest requests and complaints, efficiently and courteously.
• Maintain good communication with Kitchen operations, F&B section heads and other relative departments.
• Assist with the administration of weekly duty schedules, vacation leaves and present to the Assistant Managers or Manager for approval.
• Provide feedback to Manager/Assistant Manager on guests’ complaints.
• Show a positive, energetic and caring attitude towards guests and colleagues.
• Ensure that all colleagues are familiar with the contents of all menus, and the composition of each item.

Skills

Guest service

Leadership

Communication

Education

Minimum SPM qualification

Hotel School (advantage)

Tools

Infrasys system

Job description

Mandarin Oriental, Kuala Lumpur is seeking a Restaurant, Bar & Experiences Supervisor to join our Food & Beverage team. Based at MO Bar, you will supervise restaurant operations, ensure an exceptional guest experience and report to the Restaurant Manager.

You will coordinate with kitchen and other departments to maintain service standards. Key duties include attending to guest requests and complaints, managing weekly duty rosters, and training colleagues on menu content.