Guest Experience Leader, Restaurant & Bar

Mandarin Oriental; Kuala Lumpur; On-site; MYR 48,000 - 64,000; Full time

Job summary

Mandarin Oriental, Kuala Lumpur is seeking a Restaurant, Bar & Experiences Supervisor to join our Food & Beverage team at MO Bar, located in the heart of Kuala Lumpur. The role supervises operations to deliver an exceptional guest experience.

Based at Mandarin Oriental, Kuala Lumpur, the Restaurant Supervisor reports to the Restaurant Manager and collaborates with Kitchen and F&B heads to maintain standards and service quality.

Qualifications

• Minimum SPM qualification or Hotel School would be an added advantage.
• Minimum 2 years of hotel experience.
• Previous experience in supervising and/or delegation.
• Knowledge of Infrasys system.

Responsibilities

• Attend to guest requests and complaints, efficiently and courteously.
• Maintain good communication with the Kitchen operations, F&B section heads and other relative department.
• Assist with the administration of weekly duty schedules, vacation leaves and present to the Assistant Managers or Manager for approval.
• Provide feedback to Manager/ Assistant Manager on guests’ complaints.
• Show a positive, energetic and caring attitude always towards guests and fellow colleagues.
• Ensure that all colleagues are familiar with the contents of all menus, and the composition of each item.

Skills

Guest service

Communication

Team supervision

Problem solving

Education

SPM

Hotel School

Tools

Infrasys

Job description

Mandarin Oriental, Kuala Lumpur is seeking a Restaurant, Bar & Experiences Supervisor to join our Food & Beverage team at MO Bar, located in the heart of Kuala Lumpur. The role supervises operations to deliver an exceptional guest experience.

Based at Mandarin Oriental, Kuala Lumpur, the Restaurant Supervisor reports to the Restaurant Manager and collaborates with Kitchen and F&B heads to maintain standards and service quality.