Resort Spa Therapist: Flexible Hours & Guest Wellness

Meili Resort Hotel Sdn Bhd; Semporna; On-site; MYR 28,000 - 39,000; Full time

Job summary

Meili Resort Hotel Sdn Bhd is seeking a professional Spa Therapist to deliver massage treatments, body therapies and spa services in line with resort standards. You will consult guests, tailor treatments to preferences and health considerations, and ensure a high standard of cleanliness and safety throughout every session.

The role requires a recognised Massage Therapy Certificate, at least 2 years' experience in spa or hotel settings, and strong English and Bahasa Malaysia communication;

Qualifications

• Minimum SPM qualification or equivalent.
• Must possess a recognised Massage Therapy Certificate (Sijil Urutan / Sijil Terapi Urut).
• Minimum two (2) years of working experience as a Spa Therapist or Massage Therapist.
• Previous experience in a hotel or resort spa environment will be an added advantage.
• Able to communicate effectively in Bahasa Malaysia and English.
• Ability to speak, read and write in Chinese/Mandarin will be an added advantage

Responsibilities

• Provide professional massage treatments, body treatments and spa services to guests in accordance with the resort's standards and procedures.
• Perform various massage techniques and treatments based on guests' needs, preferences and requirements.
• Conduct guest consultations before treatments to understand their preferences and identify any relevant health concerns.
• Prepare treatment rooms, massage beds, towels, oils and other necessary supplies before each appointment.
• Maintain cleanliness, hygiene and proper sanitisation of treatment rooms, equipment and spa facilities at all times.
• Deliver excellent customer service and ensure guests enjoy a relaxing, comfortable and memorable spa experience.
• Recommend suitable spa treatments, packages and products to guests where appropriate.
• Handle guest enquiries, treatment bookings and feedback in a professional and courteous manner.
• Monitor spa supplies and report any shortages, damages or maintenance requirements to the supervisor.
• Maintain professional grooming, personal hygiene and a pleasant attitude when attending to guests.
• Ensure all treatments are performed safely and professionally while maintaining guest privacy and confidentiality.
• Follow the resort's Spa Standard Operating Procedures (SOPs), service standards and workplace policies.
• Be flexible and willing to work extra hours, overtime, weekends and public holidays according to operational requirements.
• Assist with other spa-related duties and responsibilities as assigned by the management from time to time.

Skills

Massage techniques

Customer service

Communication

Spa therapies

Education

Massage Therapy Certificate (Sijil Urutan / Sijil Terapi Urut)

SPM qualification or equivalent

Job description

Meili Resort Hotel Sdn Bhd is seeking a professional Spa Therapist to deliver massage treatments, body therapies and spa services in line with resort standards. You will consult guests, tailor treatments to preferences and health considerations, and ensure a high standard of cleanliness and safety throughout every session.

The role requires a recognised Massage Therapy Certificate, at least 2 years' experience in spa or hotel settings, and strong English and Bahasa Malaysia communication;