Resort Food and Beverage Manager

Mangala Estate Boutique Resort; Kuantan; On-site; MYR 67,000 - 100,000; Full time

Job summary

Mangala Estate Boutique Resort invites a dynamic Food & Beverage Manager to lead all F&B operations, ensuring exceptional guest experiences through high quality service, food and beverages. You will manage a team across outlets and collaborate with other departments to ensure smooth resort operations.

The role requires strong leadership, hands-on problem solving, and a focus on cost controls, budgeting, menu development, and supplier negotiations to deliver outstanding guest value.

Qualifications

• Bachelor’s degree in hospitality management or related field.
• Proven experience in food & beverage management in hospitality.
• Strong leadership and communication skills.

Responsibilities

• Develop and implement strategies to achieve F&B goals, revenue targets and guest satisfaction.
• Oversee all F&B outlets including restaurants, bars, lounges, banquets and room service.
• Ensure health, safety and quality standards; manage inventory and costs.
• Collaborate with culinary teams on menu development and supplier sourcing.
• Monitor guest feedback and sales data; adjust menus accordingly.
• Negotiate with vendors and manage budgets for the F&B department.
• Maintain guest relations and address concerns promptly.
• Lead and develop the F&B team with effective training and supervision.

Skills

Leadership

Customer service

Cost control

Inventory management

Menu planning

Communication

English & Bahasa Malaysia

Staff training

Education

Bachelor's degree in Hospitality Management

Tools

POS systems

Excel

Job description

We are seeking a dynamic and experienced Food & Beverage Manager for our Five Star Resort. The ideal candidate will be responsible for overseeing and managing all food and beverage operations within the resort. The primary objective will be to provide exceptional guest experiences by ensuring the highest quality of service, food, and beverages are delivered. The candidate will lead a team of including waiters, bartenders, and work closely with other departments to ensure smooth operations.

Responsibilities:

• Develop and implement strategies to achieve the resort's food and beverage goals, including revenue targets, guest satisfaction, and cost controls.
• Monitor and manage all food and beverage outlets, including restaurants, bars, lounges, banquets, room service, and catering.
• Ensure compliance with health and safety regulations, as well as food and beverage quality standards.
• Oversee inventory management, including ordering, stock control, and minimizing waste.
• Collaborate with kitchen teams to create innovative menus that meet guest preferences and market trends.
• Monitor menu performance, guest feedback, and sales data to make informed decisions on menu adjustments and updates.
• Work closely with suppliers and vendors to source high-quality ingredients and negotiate favorable contracts.
• Interact with guests, ensuring their needs are met and addressing any concerns or complaints promptly.
• Maintain a strong presence in food and beverage outlets, establishing relationships with regular guests and gathering feedback.
• Continuously seek opportunities to enhance guest experiences and exceed their expectations.
• Prepare and manage budgets for the food and beverage department, monitoring expenses and revenue streams.
• Implement cost control measures without compromising quality and service.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience in food and beverage management, preferably in a hospitality industry
• Strong knowledge of food and beverage operations, including menu planning, inventory management, and cost control.
• Excellent leadership and team management skills.
• Exceptional communication abilities.
• Ability to work under pressure and in a fast-paced environment.
• Hands-on experience and thrive in practical, action-oriented person.
• Flexibility to work in shifts, during weekends, evenings, and holidays.
• Excellent problem-solving and customer service skills.
• Proficiency in English & Bahasa Malaysia; knowledge of additional languages (Chinese, French, German) is a plus.

Physical Requirements:

• Ability to stand for long periods
• May be required to work in outdoor settings.
• Conditions: Most tasks will be performed indoors, some duties may require outdoor work in varying weather conditions. The Food & Beverage Manager may be required to work nights, weekends, and holidays based on the resort's operational needs.

Our resort is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other protected status in accordance with applicable law.