Banyan Group is an independent, global hospitality company with purpose. The Group prides itself on its pioneering spirit, design-led experiences and commitment to responsible stewardship. Its extensive portfolio spans over 100 hotels and resorts, more than 140 spas and galleries, and 20 plus branded residences in over 20 countries. Comprising 12 global brands, including the flagship brand Banyan Tree, each distinct yet united under the experiential membership programme with Banyan. The founding ethos of "Embracing the Environment, Empowering People" is embodied through the Banyan Global Foundation and Banyan Academy. Banyan Group is committed to remaining the leading advocate of sustainable travel, with a focus on regenerative tourism and innovative programmes that elevate the guest experience.
The Role
To lead the Hotel's overall Food & Beverage operations, ensuring exceptional guest experiences, strong culinary and service standards, and sustainable commercial performance and kitchen functions.
Based in Kuala Lumpur, the role is a key member of the hotel leadership team and works closely with the General Manager and Executive Chef to drive F&B strategy, profitability, innovation and talent development.
Key Responsibilities
- Lead the overall F&B strategy and operations across restaurants, bars, banqueting and kitchen functions.
- Partner with the General Manager and hotel leadership team on business strategy, annual planning and key operational decisions.
- Lead and develop the Assistant Director of F&B, and wider F&B team, ensuring clear objectives, accountability and succession planning.
- Ensure consistently high standards of food quality, presentation, service, cleanliness and hygiene across all outlets.
- Work closely with the Executive Chef to develop menus, concepts, promotions and dining experiences that strengthen the Hotel's F&B proposition.
- Drive the commercial performance of F&B through effective pricing, revenue optimisation, cost management and financial analysis.
- Prepare and manage the annual F&B business plan and budget, monitoring performance and taking corrective action where required.
- Oversee inventory, operating equipment and beverage controls to ensure appropriate stock levels and minimise wastage.
- Partner with Sales & Marketing on F&B promotions, campaigns and revenue-generating initiatives.
- Monitor guest feedback, market trends and competitor activity to identify opportunities to improve the F&B experience and commercial performance.
- Ensure effective F&B reporting, controls, risk management and compliance with Hotel and Group standards.
- Build a strong service culture and lead the development, engagement and retention of F&B talent.
- Support the Group's sustainability and Corporate Social Responsibility initiatives at property level.
Requirements
Experience
- Minimum 2-4 years' experience as a Director of Food & Beverage, or in a comparable senior F&B leadership role, within a luxury or five-star hotel environment.
- Strong understanding of multi-outlet F&B operations, ideally across restaurants, bars, banqueting and other hotel dining concepts.
- Experience in a major city hotel or competitive F&B market preferred; Kuala Lumpur / Asia Pacific experience would be advantageous.
Qualifications
- Bachelor's degree, professional qualification or diploma in Hospitality Management, Food & Beverage Management or a related discipline.
Key Skills & Attributes
- Strong leadership and people management skills, with experience leading large, diverse F&B teams.
- Strong commercial acumen, including F&B P&L, budgeting, cost control and profitability.
- Excellent communication, interpersonal and stakeholder management skills.
- Strong knowledge of luxury hotel F&B operations and service standards.
- Guest-focused, with a strong eye for quality, service and operational excellence.
- Dynamic, organised and solutions-oriented, with the ability to perform effectively in a fast-paced environment.