R&B Supervisor

Kimpton Naluria Kuala Lumpur; Kuala Lumpur; Vor Ort; MYR 36.000 - 67.000; Vollzeit

Zusammenfassung

Kimpton Naluria Kuala Lumpur is seeking a Restaurant & Bar Supervisor to lead our F&B team and deliver memorable guest experiences. You will recruit, train, and guide staff while coordinating with chefs and management to ensure smooth daily operations.

The role requires 2–3 years in Food & Beverage operations, a hospitality qualification, and strong English communication. A dynamic hotel/restaurant environment offers growth and learning opportunities for multi-lingual candidates.

Qualifikationen

• Proven ability to lead, supervise, motivate, and develop Food & Beverage team members effectively.
• Excellent guest service skills with the ability to handle guest requests, feedback, and complaints professionally.
• Strong communication and interpersonal skills with a professional and positive attitude.
• Good command of English; additional languages are an advantage for serving international guests.

Aufgaben

• Staffing scheduling and payroll cost management; plan work assignments based on occupancy forecasts, events, and VIP lists.
• Adjust schedules to meet emergencies and coordinate with other managers on staffing.
• Maintain proper records of sales, guest complaints, solutions, and personnel or equipment concerns.
• Provide daily briefings and monthly communications about service and operations.
• Train staff and supervise the outlet to ensure quality service and hospitality.
• Coordinate with kitchen on daily or monthly specials and promotions; support other venues as needed.

Kenntnisse

Leadership

Guest service

Communication

Team development

English proficiency

Ausbildung

Diploma or degree in Hospitality Management

Jobbeschreibung

Welcome to the Kimpton Naluria Kuala Lumpur family. Now that you are part of our family, let’s explain the role you will play.

Our mission is to be the best loved Hotel & Restaurant Company so regardless of position we are looking for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities.

WHAT WILL I ACTUALLY BE DOING

Our hotel, restaurant and bar are only as good as the people it employs, that’s why we picked you. You’re outgoing and you love to put on a show and make a big difference to a special event. You’re passionate, focused and driven about making every guest’s experience ‘ridiculously personal’, making their visit unforgettable, in all the right ways.

You\'ve proven you can succeed in a fast-paced, guest-focused, no two days the same environment, and we will offer you plenty of opportunities to find your niche and grow. It’s your creativity and flair that we like, and we know you are going to make our business a real success.

You’ll be working with a friendly, motivated team who you will recruit and lead with your distinctive style and work with them to develop their full potential and ensure everyone provides genuine heartfelt care to our guests. You will also work alongside our Chefs and Restaurant team, and we know that between you all we will really make a name for ourselves.

Responsible for staffing scheduling, payroll cost; Plans work assignments based on room occupancy forecast, Event orders and VIP list. Adjust schedules to meet emergencies, coordinates with other managers regarding emergency staffing.

Maintain proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.

Make frequent suggestions to Management in reference to the outlet’s general operation and F&B promotion.

Check reconciliation with Cashier before and after service

Check set up of VIP requirements before guest arrive

Regarding the role, it’s as the job title says really, you are responsible for providing the most memorable experience in the area, leading your team to success.

Brief personnel on preparations, service and content of menu items. Coordinates with kitchen on daily or monthly specials and promotions

Ensure Hotel corridors are checked and cleared for all service trolleys, trays and other room service items placed by guests.

Responsible for holding daily briefings and monthly communication meetings to discuss various aspects of food service and preparation.

Ensure adequate supplies of materials and requisition for general supplies.

Ensure amenities are properly prepared and distributed accordingly.

Ensure all fixtures and operating equipment is in good working condition.

Attend to guest complaints, requests or inquiries regarding food and services

Responsible for the daily operations of the outlet’s service (review set-up and food and beverage preparation and service) to ensure compliance with SOPs, safety regulations and procedures and to ensure an optimal level of service, quality and hospitality.

Coordinate and supervise the outlet

Responsible for the maintenance/sanitation of the outlet’s areas and equipment to protect the assets and ensure quality service

Coordinate with Manager and Assistant Manager and Guest relation officer to ensure the quality/service of the food and to review any changes, issues and/or problems to ensure delivery of a quality product.

Representing the Manager / Assistant Manager in their absence

Ensure a smooth operation in the Outlet

Check the grooming of the staff

Train the staff

Ensures 100% guest satisfaction are provided

Ensure a minimum of breakage and spoilage by handling the assets carefully

Always have “Can do” attitude

Always smile in front of the guest

To support other venues (when required by your manager and directions) when required ensuring that guest experiences are always protected and prioritised

To develop great knowledge and sense of hospitality and specialty coffee knowledge and skills.

To serve beverages, and food if required, to customers in a timely manner as well as ensuring the quality is on par.

To learn about filter coffee brewing, sensory training, and pass filter brew examination

Up to date with current and new news in specialty coffee

Refining skills behind bar; enhancing speed while making drinks, etc

Be proactive; learn menu, company\'s products, and coffee knowledge

Know the ingredients, preparation of food and beverage

Have full coffee and brewing equipment knowledge; you are able to highlight the differences between different beans and items

Educate customers about specialty coffee, beverage, and food items

Prepare coffee and beverage, especially filter brew technique

Replenish coffee bean supply

It’s a physical role and although there are the usual meetings, briefings and of course emails to check, you will be on your feet most of the day out and about chatting with your guests and your team, so fitness will be key for you, although reasonable adjustments will be made where we can. We would love it if you were multi-lingual, but it’s not essential.

WHAT WE’RE LOOKING FOR

A focused individual with passion, personality, individuality, integrity, creativity, and drive for continuous improvement.

WHAT WE NEED FROM YOU

Minimum 2–3 years of experience in Food & Beverage operations, preferably in a 4- or 5-star hotel or luxury restaurant.

Diploma or degree in Hospitality Management, Hotel Management, Food & Beverage, or a related field is preferred.

Strong knowledge of restaurant and bar operations, service standards, menu items, and beverage service.

Proven ability to lead, supervise, motivate, and develop Food & Beverage team members effectively.

Excellent guest service skills with the ability to handle guest requests, feedback, and complaints professionally.

Good knowledge of hotel SOPs, HACCP, food safety, hygiene, and health and safety standards.

Strong communication and interpersonal skills with a professional and positive attitude.

Basic understanding of inventory control, stock management, cost control, and cash handling procedures.

Good command of English; additional languages are an advantage for serving international guests.

Flexible to work shifts, weekends, public holidays, and peak periods while maintaining high service standards.

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Registration No. 202001040209 (1396530-W)

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• Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years\' experience do you have as a Restaurant and Bar Supervisor?

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