RM 15k Resort Operations Manager (Mandarin Speaker) – Pre-Opening (Melaka)

Nexpipo; Malacca City; On-site; MYR 152,000 - 182,000; Full time

Job summary

Nexpipo in Melaka, Malaysia is seeking an experienced Resort Operations Manager to lead the pre-opening team of a new resort. Mandarin proficiency is required to coordinate with Mandarin-speaking stakeholders and guests, and to implement SOPs, service standards, and operational workflows.

You will oversee Front Office, Housekeeping, F&B, Sales & Marketing, Finance, and Engineering, build a cohesive team, manage budgets, and drive guest satisfaction from preparation through opening, ensuring

Qualifications

• Bachelor's degree in hospitality or related discipline is required.
• 5–7 years in hotel/resort operations; senior management preferred.
• Experience in pre-opening, setup, or new property launches is advantageous.
• Mandarin proficiency required for Mandarin-speaking stakeholders and guests.
• Hands-on experience with Opera PMS is preferred.
• Strong Excel skills for data analysis and reporting.

Responsibilities

• Oversee pre-opening preparation and operational readiness for all departments.
• Develop, implement, and standardize SOPs and service standards across departments.
• Coordinate setup of Front Office, Housekeeping, F&B, Sales & Marketing, Finance, and Engineering.
• Establish workflows, reporting systems, and performance indicators; monitor operations post-opening.
• Lead cross-functional teams, recruit and develop staff, and manage performance.

Skills

Leadership

Multidepartment coordination

Budgeting

Cost control

Guest experience

Stakeholder management

Mandarin proficiency

Opera PMS experience

Data analysis (Excel)

Education

Bachelor's Degree in Hospitality Management or related

Tools

Opera PMS

Microsoft Excel

Pivot Tables

Job description

RM 15k Resort Operations Manager (Mandarin Speaker) – Pre-Opening (Melaka)

We are seeking an experienced and results-driven Resort Operations Manager to join the pre-opening team of a newly established resort in Melaka.

This is an exciting opportunity for a hospitality professional to play a key role in setting up and launching a new resort, establishing operational standards, developing effective systems, and building a high-performing team from the ground up.

The successful candidate will oversee overall resort operations, ensuring operational readiness, exceptional guest experiences, effective cost management, and compliance with hospitality standards. You will work closely with senior management and cross-functional teams to develop operational procedures, coordinate pre-opening activities, and ensure a smooth transition from the preparation stage to full operations.

Mandarin proficiency is required to facilitate communication with Mandarin-speaking stakeholders, business partners, and guests.

Key Responsibilities

1. Resort Operations & Pre-Opening Management

Oversee the overall pre-opening preparation and operational readiness of the resort, ensuring all departments are adequately prepared for launch.

Develop, implement, and standardise operational policies, standard operating procedures (SOPs), and service standards across all departments.

Coordinate the setup of Front Office, Housekeeping, Food & Beverage, Sales & Marketing, Finance, Engineering, and other operational functions.

Establish operational workflows, service protocols, reporting systems, and departmental performance indicators.

Monitor day-to-day resort operations after opening to ensure smooth operations, consistent service quality, and high guest satisfaction.

Identify operational gaps, resolve issues promptly, and implement continuous improvement initiatives.

Lead, manage, and motivate cross-functional teams to achieve operational objectives and maintain high service standards.

Support recruitment, onboarding, training, and development of employees for the newly established resort.

Establish clear roles, responsibilities, and performance expectations across departments.

Monitor staff performance and implement performance management and employee development initiatives.

Foster a collaborative, accountable, and service-oriented workplace culture.

Handle employee relations matters professionally and in accordance with company policies and applicable employment regulations.

3. Financial & Business Management

Support the development of operational budgets, financial forecasts, and business plans.

Monitor operational expenses, resource utilisation, and departmental performance to maintain cost efficiency.

Identify opportunities to improve revenue through room sales, F&B operations, events, packages, and strategic partnerships.

Monitor key hospitality performance indicators, including occupancy rate, Average Daily Rate (ADR), and Revenue per Available Room (RevPAR).

Analyse operational and financial reports to identify trends, risks, and opportunities for improvement.

Work closely with senior management to achieve business targets and ensure sustainable resort performance.

4. Guest Experience & Service Excellence

Establish service standards and guest experience procedures to deliver a consistent and memorable resort experience.

Monitor guest feedback, online reviews, and service recovery cases to identify areas for improvement.

Build and maintain strong relationships with guests, vendors, business partners, and other stakeholders.

Ensure high standards of cleanliness, comfort, safety, and service across all resort facilities.

Develop initiatives to strengthen guest satisfaction, repeat visitation, and the resort's market reputation.

5. Sales, Marketing & Business Growth

Collaborate with the Sales & Marketing team to develop strategies that increase resort awareness, occupancy, and revenue.

Support the development of promotional packages, seasonal campaigns, events, and partnerships with local businesses and tourism stakeholders.

Identify opportunities to expand the resort's customer base and strengthen its market positioning.

Monitor market trends, competitor activities, and guest preferences to support business planning.

Ensure operational activities are aligned with the resort's brand positioning and commercial objectives.

6. Compliance, Safety & Risk Management

Ensure resort operations comply with applicable licensing, regulatory, health, safety, and security requirements.

Establish procedures for emergency response, incident management, and operational risk control.

Maintain appropriate standards of hygiene, maintenance, and safety across all departments.

Identify potential operational risks and implement preventive measures.

Respond to unexpected operational challenges and crisis situations with sound judgement and timely decision‑making.

Job Requirements

Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related discipline.

Minimum 5–7 years of experience in hotel or resort operations, preferably in a senior management role.

Experience as a Hotel General Manager, Resort Operations Manager, or in a similar senior hospitality management position is preferred.

Experience in resort or hotel pre-opening, operational setup, or new property launches will be a strong advantage.

Proficiency in Mandarin is required to communicate effectively with Mandarin-speaking stakeholders and guests.

Hands‑on experience with Opera Full Service Property Management System (PMS) is preferred.

Strong proficiency in Microsoft Office applications, particularly Excel, including Pivot Tables, data analysis, and operational reporting.

Proven ability to manage multiple departments, lead diverse teams, and coordinate cross-functional activities.

Strong understanding of hospitality operations, guest service standards, budgeting, cost control, and revenue management.

Excellent leadership, interpersonal, communication, and stakeholder management skills.

Strong analytical, organisational, problem‑solving, and decision‑making abilities.

Proactive, adaptable, commercially minded, and capable of taking ownership of operational performance.

Demonstrates integrity, accountability, teamwork, and a results‑oriented mindset.

Operational leadership and execution

Strategic and practical thinking

Team leadership and motivation

Problem‑solving and effective decision‑making

Financial awareness and cost management

Strong communication and interpersonal skills

Adaptability in a new business environment

Integrity, accountability, and professional ownership

Ability to manage complex operational challenges

Location: Melaka, Malaysia

Working Days: Monday to Friday

Working Hours: 8:30 AM – 6:00 PM

Role Type: Full-Time, Resort Pre-Opening Team