Reservations Supervisor - Guest Experience & Revenue

Hyatt Regency; Kuala Lumpur; On-site; MYR 36,000 - 52,000; Full time

Job summary

Hyatt Regency Kuala Lumpur at KL Midtown is seeking a reservations specialist to handle guest inquiries, booking requests, and reservation modifications while ensuring a smooth experience and contributing to guest satisfaction.

The role requires a diploma or degree in Hospitality Management and at least 2-3 years in hotel reservations, including supervisory exposure, with strong communication and leadership abilities, and knowledge of Opera PMS or similar systems.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Minimum 2-3 years of experience in hotel reservations, with at least 1 year in a supervisory role.
• Strong knowledge of hotel PMS (e.g., Opera or similar).
• Excellent communication, interpersonal, and leadership skills.

Responsibilities

• Handle all guest inquiries, booking requests, and reservation modifications efficiently and courteously.
• Contribute to guest satisfaction and maximize room sales.

Skills

Communication

Interpersonal skills

Leadership

Education

Diploma or degree in Hospitality Management

Tools

Opera PMS

Job description

Hyatt Regency Kuala Lumpur at KL Midtown is seeking a reservations specialist to handle guest inquiries, booking requests, and reservation modifications while ensuring a smooth experience and contributing to guest satisfaction.

The role requires a diploma or degree in Hospitality Management and at least 2-3 years in hotel reservations, including supervisory exposure, with strong communication and leadership abilities, and knowledge of Opera PMS or similar systems.