Host - Guest Services - Hyatt Regency Kuala Lumpur at KL Midtown

Hyatt Regency Kinabalu; Kuala Lumpur; On-site; MYR 20,000 - 27,000; Full time

Job summary

Hyatt Regency Kinabalu in Kuala Lumpur is seeking a customer service professional to assist guests and internal teams via phone, email and messaging platforms. You will handle a wide range of guest requests and inquiries with professionalism, ensuring personalized service aligned with brand standards.

The role focuses on creating a positive first impression and maintaining high levels of guest satisfaction, even from a distance.

Qualifications

• Experience in customer service, call center or hospitality environment preferred.
• Excellent verbal communication and active listening skills.
• Clear, articulate phone manner and a friendly empathetic attitude.
• Proficient in English; multilingual abilities are an advantage.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle high call volumes calmly and professionally.

Responsibilities

• Assist guests and internal teams via phone, email and messaging platforms.
• Handle a wide range of guest requests and inquiries efficiently and professionally.
• Ensure personalized and seamless service aligned with brand standards.
• Create a positive first impression and maintain high levels of guest satisfaction even from a distance.

Education

Diploma or certification in Hospitality, Communications or a related field

Tools

Opera Cloud

Call center software

Job description

You will be responsible in assisting guests and internal teams via phone, email and messaging platforms. Your role involves handling a wide range of guest requests and inquiries efficiently and professionally, ensuring personalized and seamless service aligned with brand standards. You are instrumental in creating a positive first impression and maintaining high levels of guest satisfaction even from a distance.

Summary

You will be responsible in assisting guests and internal teams via phone, email and messaging platforms. Your role involves handling a wide range of guest requests and inquiries efficiently and professionally, ensuring personalized and seamless service aligned with brand standards. You are instrumental in creating a positive first impression and maintaining high levels of guest satisfaction even from a distance.

Qualifications

• Previous experience in customer service, call center or hospitality environment preferred.
• Excellent verbal communication and active listening skills.
• Clear, articulate phone manner and a friendly with empathetic attitude.
• Proficient in English; multilingual abilities is an advantage.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle high call volumes calmly and professionally.
• Familiarity with hotel systems (e.g., Opera Cloud or call center software) is an advantage.
• Willingness to work in shifts, including weekends and public holidays.
• Diploma or certification in Hospitality, Communications or a related field.
• Fresh graduates are welcome to apply.