Reservations Executive

Asian Trails; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

Asian Trails is seeking a Reservation Executive (Inbound) based in Kuala Lumpur. You will process reservations, prepare quotations, and coordinate with hotels and suppliers to ensure smooth booking and invoicing.

Ideal candidates have a hospitality/tourism qualification, at least 1 year in travel, strong English skills, and knowledge of Malaysia and Singapore. Training and growth are provided within a dynamic, multicultural team.

Qualifications

• Diploma/Degree in the hospitality and tourism industry.
• Min 1 year experience in travel & tourism company, preferably DMC or inbound tourism.
• Good command of English – both verbally and in writing – is essential.
• Knowledge of Malaysia and Singapore destinations is a must.
• Experience with Destination Management software and MS Office is an advantage.

Responsibilities

• Prepare reservations and quotations for tailor-made itineraries and group travel.
• Create and advise tailor-made travel packages with accurate data in the administration system.
• Handle quotations and negotiate special rates with hotels and suppliers.
• Coordinate with Contracting, Operations, and Finance on accommodation, invoicing and payments.
• Conduct site inspections to support product knowledge and quality assurance.
• Develop French-speaking source markets to grow sales opportunities.
• Perform sales calls for French-speaking markets on behalf of Asian Trails.
• Maintain professional relationships with clients, agents, suppliers, and internal stakeholders.
• Handle complaints and ensure timely follow-up with clients and agents.

Skills

English proficiency

Education

Diploma/Degree in hospitality and tourism

Tools

Destination Management software

Microsoft Office (Excel, Word, Outlook)

Job description

Since our inception in 1999, Asian Trails has grown to become the leading destination management company in Asia with full-service operations in countries across East and South East Asia. Our portfolio of services is highly diverse and includes wholesale leisure arrangements, meeting and conference organization, team building, incentive travel, airport transfers, hotel bookings and a range of tour packages that includes cultural, historical, social and adventure-based programs.

Headquartered in Bangkok, we operate in Cambodia, China, Indonesia, Laos, Malaysia, Singapore, Myanmar, Thailand and Vietnam. Our specialist destination management professionals provide the best leisure and travel services available on the market. We take our leisure guests beyond the window of a tour bus to the Real Asia so that they smell, taste, touch and experience the beating heart of every place they visit.

Purpose of the role

Asian Trails’ Reservation Executive (Inbound) is a key component of the complete reservation process including starting from receiving requests from travel agents abroad e.g. Europe/Asia countries; preparing offers and quotations, timely follow-up and booking of all services with our branch offices, hotels and suppliers in Malaysia and Singapore. Based in Kuala Lumpur, you are also responsible for timely preparing and booking all travel-related services with hotels and other suppliers as well as the invoicing process and payment collection.

You will play an important role to:

• Responsible for preparing reservations and quotations for tailor-made itineraries, brochure production, and both individual and group travel requests.
• Creating and advising tailor-made travel packages while ensuring all relevant data is accurately uploaded and maintained in Asian Trails’ administration system.
• Handling quotations and negotiating special rates with hotels, suppliers, and other service providers.
• Coordinating with Contracting, Operations, and Finance departments on accommodation, land services, invoicing, and payment collection matters.
• Conducting site inspections at hotels, tour locations, and other relevant visit sites to support product knowledge and quality assurance.
• Developing French-speaking source markets to increase sales opportunities and support business growth.
• Performing sales calls on behalf of Asian Trails in French-speaking markets.
• Maintaining professional and trustworthy business relationships with clients, agents, suppliers, and internal stakeholders.
• Handling complaints, resolving issues, and ensuring timely follow-up with clients and agents.

To be successful in this role, you will need to have:

• Diploma/Degree in the hospitality and tourism industry.
• Min 1 year experience in a travel & tourism company, preferably DMC or Inbound tourism.
• Good command of English – both verbally and in writing – is essential.
• Knowledge of Malaysia and Singapore and its destinations is a must.
• Experience with Destination Management software and excellent command of Microsoft Office applications (Excel, Word, Outlook) is an advantage.
• Competitive salary and performance-based incentives.
• Opportunities for career growth and development within a leading travel company.
• Comprehensive training and support to enhance job skills and knowledge.
• A dynamic and multicultural work environment with a focus on teamwork and collaboration.