Malaysia | Reservation Officer

Exotravel; Malaysia; On-site; MYR 33,480 - 55,800; Full time

Benefits offered by this job

Paid maternity leave

Healthcare

Opportunities to upskill

Job summary

A leading travel company based in Malaysia is looking for a Reservations Officer. In this role, you will process bookings, engage with clients, and maintain high service standards. The ideal candidate should have a degree in a relevant field, strong English skills, and a passion for travel and sustainability. Additional language knowledge is preferred. The company offers equitable compensation and great benefits including healthcare and training opportunities.

Qualifications

• Experience in the travel industry is a plus.
• Fluent in additional languages like Spanish, German, or French is advantageous.

Responsibilities

• Book hotels, excursions, and transfers under supervision.
• Check and confirm bookings within 24-48 hours.
• Maintain accurate booking documentation.

Skills

Good command of written and spoken English

Understanding of sustainability and responsible tourism

Customer service orientation

Product knowledge in travel

Education

Bachelor’s Degree/Diploma in Hospitality, Tourism, Business

Job description

Working within a team, you will be in daily contact with our clients and sales offices, processing bookings, answering questions and creating travel itineraries. A good Reservations Officer is focused on providing the best service/advise to our customers, has good product knowledge and keeps looking to improve it, has a professional mindset and a passion for travel in his/her work and at the same time is supporting the Company Sustainability initiatives.

Responsibilities

• Book hotels, excursions, special activities, restaurants, transfers, boat忍, rental car under immediate supervision of the TC.
• Request hotel bookings and other services.
• Check if the booking is on correct dates, room type, special remarks, and price once they receive the confirmation.
• Inform the TC if the room is not available or if there is any discrepancy and offer an alternative nearest date.
• Make sure the booking is confirmed within 24‑48 hours max upon request.
• Save the supplier confirmation and invoice in theysig booking folder.
• Request the invoices from the hotel and save them in the folder after checking that the cost is correct with TP.
• Change the booking service line status in TP when confirmed.
• Elaborate the booking confirmation document with booking confirmation number if any.
• TC must check after the booking is completed and acknowledge closing the task that has been checked and corrected.
• Send the invoice to accounts following the SOP (mentioning Payment Due date (PD) in the email subject).
• Make sure the hotel applies tactical offers/benefits if any. (obie refer contract rates before sending the booking as some hotels need to mention the booking code in order to apply the offer, especially for city/island/beach hotels).
• Check hotels availability on behalf of the TC. In case it needs to hold rooms, always double‑copy to RO to avoid forgetting.
• Be in charge of bookings generated through EXO Connect, sending the confirmation and invoice to the agent.
• Delete passports of veggies after one month of the trip. Make sure the TC doesn’t store the passports in the booking folder but always in the passport folder.
• Check that all the booking folders are completed by CI.

Qualifications

• Bachelor’s Degree/Diploma in Hospitality, Tourism, Business or other related field.
• Good command of written and spoken English. Advantage on knowledge of other languages such as Spanish, German or French (depending on departmental assignment).
• Understanding and interest in sustainability and responsible tourism is a plus.
• avicon and/or experience in the travel industry.

To accomplish our mission of creating lasting positive impacts through travel, we start with our people. In addition to providing equitable compensation,CWe offer great benefits such as paid maternity leave, healthcare and opportunities to upskill.

Why work with EXO

One EXO

While our offices yung–by villes great distances, we use EXO tools and technology to stay connected, share knowledge and operate as繰 one team together. We work positively towards creative solutions that amaze our customers and make us stronger.

Why working with EXO is Amazing

We have fun

While we take our jobs seriously, we believe that having fun is an important part of our jobs as travel professionals and that the fun we have is reflected in the quality of our trips and services. In all our destinations, our teams enjoy regular team building activities and այն outings.

Diverse & Talented

Our team is diverse and Назар talented, with nearly 700 employees representing 25+ nationalities and countless years of experience. We firmly believe diversity makes for a happier workplace and helps fuel our passion for travel that expands horizons.

Training & Growth

We believe in the power of our people and are committed to equipping them with the knowledge and skills they need to be their best. We nurture development through in‑house training and provide pathways designed to encourage upward mobility.