Manager – Corporate Sales (Penang)

Holiday Tours & Travel Sdn Bhd; Penang; On-site; MYR 180,000 - 260,000; Full time

Benefits offered by this job

Flexi staff benefits

Cross functional & high growth culture

Job summary

Holiday Tours & Travel Sdn. Bhd. in Penang is seeking a Manager - Corporate Sales to drive growth by acquiring high-value corporate clients and strengthening long-term partnerships.

You will lead a high-performing account team, oversee SLAs, and ensure service excellence across the client portfolio. The role focuses on strategic sales, client engagement, and revenue growth, with responsibilities spanning negotiations, contract discussions, and portfolio expansion.

Qualifications

• Bachelor’s degree in Tourism & Hospitality Management, Business Administration or related field.
• 5+ years of experience in client engagement, account management, or sales, preferably in travel.
• Proven track record in managing corporate client relationships and achieving revenue targets.
• Strong interpersonal, communication and negotiation skills.
• Ability to build rapport with clients and internal teams.
• Strong strategic and analytical thinking skills.
• Experience in contract negotiation, project management and service delivery oversight.
• Excellent presentation and leadership abilities.

Responsibilities

• Develop and execute strategic sales plans to acquire new corporate accounts.
• Identify opportunities, generate leads and pursue new client acquisitions.
• Build and maintain relationships with decision-makers within client organisations.
• Lead sales presentations, negotiations, pricing discussions and RFI/RFP submissions.
• Participate in networking events and industry engagements to expand opportunities.
• Monitor market trends and customer needs to identify growth opportunities.
• Prepare accurate sales forecasts, pipelines, and performance updates.

Skills

Strategic thinking

Negotiation

Relationship building

Leadership

Client engagement

Education

Bachelor’s Degree in Tourism & Hospitality Management, Business Administration, or related field

Tools

Sabre

Powersuite

Online booking platforms

Job description

MANAGER - CORPORATE SALES (PENANG)

Job Role & Purpose

• The Manager - Corporate Sales is responsible for driving business growth by acquiring high-value corporate clients, strengthening long-term partnerships, and ensuring exceptional service delivery across the client portfolio. This role leads strategic sales and engagement initiatives, oversees the fulfilment of client service level agreements (SLAs), manages a high-performing account team, and identifies opportunities to deepen relationships and maximise revenue. The objective is to position the company as the preferred travel management partner through consistent value creation, service excellence, and innovative solutions.

Job Responsibilities

Strategic Corporate Sales:

• Develop and execute strategic sales plans to acquire new corporate accounts across various industries within the assigned market.
• Identify business opportunities, generate leads, and actively pursue new client acquisitions to achieve revenue targets.
• Build and maintain strong relationships with key decision-makers, stakeholders, and influencers within client organisations.
• Lead sales presentations, business pitches, contract negotiations, pricing discussions, and RFI/RFP submissions to secure new business opportunities.
• Actively participate in networking events, industry engagements, and business development activities to strengthen market presence and expand business opportunities.
• Monitor market trends, competitor activities, and customer needs to identify growth opportunities and enhance sales strategies.
• Prepare accurate sales forecasts, pipeline reports, and business performance updates for management review.

Key Account Management & Client Engagement:

• Serve as the primary contact for assigned corporate accounts, ensuring alignment with client objectives and policies.
• Proactively manage client relationships to enhance satisfaction, loyalty, and account longevity.
• Collaborate with cross-functional teams (operations, finance, service delivery) to ensure seamless onboarding and ongoing service excellence.
• Monitor account P&L, track budgets, and ensure performance meets or exceeds revenue and profitability targets.

Revenue Growth & Portfolio Expansion:

• Drive upselling and cross-selling initiatives to increase client spend and adoption of additional travel solutions and services.
• Identify opportunities to introduce new products, services, and value-added solutions to meet evolving client needs.
• Monitor account performance, profitability, and revenue contribution to ensure achievement of sales and business targets.
• Analyse sales and account data to recommend strategies for portfolio growth and business expansion.

Service Excellence & SLA Compliance:

• Ensure adherence to agreed SLAs, travel policies and credit policies across all accounts.
• Drive a culture of continuous improvement in client servicing processes.
• Conduct regular account reviews with the clients to assess performance, gather feedback, and align on objectives.
• Maintain accurate and timely documentation of client interactions in the CRM system.

Team Leadership & Stakeholder Management:

• Lead, coach, and develop a high-performing corporate sales team to achieve departmental objectives and business goals.
• Foster a collaborative, accountable, and results-oriented working culture within the team.
• Provide guidance, mentoring, and development opportunities to enhance team capabilities and performance.
• Build strong working relationships with internal stakeholders to ensure alignment between sales objectives and operational execution.
• Act as a key escalation point for major client issues and support swift resolution.

Forecasting & Market Insight:

• Deliver accurate revenue forecasts and performance reports to senior leadership.
• Provide insights on market trends, competitive landscape, and client demands to shape business strategy.

Job Specification

• Bachelor’s Degree in Tourism & Hospitality Management, Business Administration, or related field.
• 5+ years of relevant experience in client engagement, account management, or sales, preferably within the travel industry.
• Proven track record in managing corporate client relationships and achieving revenue targets.
• Strong interpersonal skills with a customer service focus.
• Excellent communication and negotiation skills.
• Ability to build rapport with clients and internal teams.
• Strong strategic and analytical thinking skills.
• Demonstrated experience in contract negotiation, project management, and service delivery oversight.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving capabilities.

Competencies(Knowledge, Skills & Abilities)

• Strong understanding and knowledge of the travel industry and destinations, including popular attractions, accommodations, transportation options, and travel trends.
• Exceptional interpersonal and communication skills with the ability to engage with customers effectively, actively listen to their needs, and provide appropriate recommendations.
• Proficiency in MS Office, financial software, and ERP systems (e.g., Sabre, Powersuite, online booking platforms).
• Detail-oriented with excellent organizational and multitasking abilities to manage multiple customer inquiries and travel bookings simultaneously.
• Passionate about learning and possessing a growth mindset, demonstrating positivity and proactiveness.
• Ability to thrive in a fast-paced and target-driven environment while maintaining a high level of professionalism and integrity.
• Ability to work under pressure, prioritize tasks, and meet tight deadlines.
• Strong leadership skills, capable of inspiring and motivating others to achieve success as a team.

Benefits

• High reputable travel agency
• Flexi staff benefits
• Cross functional & high growth culture

About Us

Founded in 1975, Holiday Tours & Travel Sdn. Bhd. (HTT) is an award -winning travel management company with over 50 years of industry experience. The company is recognised for its reliability, expertise, and service excellence across corporate, leisure, and luxury travel segments.Its well-established corporate travel and MICE services support more than 500 global and national accounts, anchored by an exclusive partnership with BCD, one of the world’s leading corporate travel management companies.Beyond corporate travel, HTT serves a diverse leisure portfolio catering to both mass-affluent and luxury travellers. In the premium segment, bespoke, high -touch experiences are curated through its luxury brand, T’ROKA by Holiday Tours, for discerning travellers seeking personalised, immersive journeys.The company is consistently recognised by leading airline and hospitatty partners, including Malaysia Airlines, Singapore Airlines, Qatar Airways, Marriott, Hyatt, IHG, The Travel Corporation, ClubMed, and Royal Caribbean, among others. HTT is also proud to be Malaysia’s first Virtuoso partner—a distinction that reflects its standing within the world’s leading luxury travel network and its commitment to delivering exceptional, curated travel experiences. In addition, HTT has received consumer-voted recognition such as the Putra Aria Brand Awards in 2024 and 2025.With a strong focus on digital transformation,customer-centricity, and long-term value creation, HTT continues to evolve, driven by a clear ambition: to establish its place as Malaysia’s most trusted name in travel.We are seeking talented individuals who demonstrate a growth mindset, a passion for delighting customers, and alignment with our core values:WOW – We deliver WOW in all we do.CHANGE – We embrace CHANGE enthusiastically.RELIABLE – We are RELIABLE and trustworthy.GROW – We pursue GROWTH and learning.HUMBLE – We are HUMBLE. HTT is an equal opportunity employer and welcomes all qualified candidates to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.