Reservation Executive / Reservation Assistant Manager

Hommy Style Sdn Bhd; Kuala Lumpur; On-site; MYR 24,000 - 40,000; Full time

Job summary

Hommy Style Sdn Bhd is seeking a Reservations Executive to manage OTA channels and reservation operations. You will oversee OTA platforms, channel management systems and PMS, ensuring accurate inventory, optimal pricing and strong booking performance across Booking.com, Agoda, Traveloka, Expedia, Airbnb and others.

Candidate should have at least 2 years in hotel reservations or OTA management, with hands-on experience of major OTA platforms and familiarity with OTA extranets and rate loading.

Qualifications

• Minimum 2 years of experience in hotel reservations or OTA management.
• Knowledge of room pricing, occupancy and revenue management is desirable.
• Strong hands-on knowledge of Booking.com, Agoda, Airbnb and other OTA platforms.

Responsibilities

• Manage OTA platforms, including Booking.com, Agoda, Traveloka, Expedia, Airbnb and other online booking channels.
• Update and manage room rates, promotions, availability, inventory and room information across OTA platforms.
• Monitor daily bookings, occupancy, room revenue and reservation performance.
• Prepare daily, weekly and monthly reservation and revenue reports.
• Coordinate with Front Office, Customer Service and Operations teams to support smooth daily operations.

Skills

Excel skills

Analytical

Attention to detail

Communication skills

Bilingual English/BM

Tools

SiteMinder

PMS

OTA extranets

Job description

Reservation Executive / Reservation Assistant Manager

Manage the organisation's online travel agency (OTA) channels and reservation operations to support accurate inventory, effective pricing, strong booking performance and smooth day-to-day hotel operations. This role will oversee OTA platforms, channel management systems and property management systems while coordinating with internal teams to optimise occupancy and revenue.

Key responsibilities

Manage OTA platforms, including Booking.com, Agoda, Traveloka, Expedia, Airbnb and other online booking channels.

Update and manage room rates, promotions, availability, inventory and room information across OTA platforms.

Manage the Channel Manager and Property Management System (PMS).

Monitor daily bookings, occupancy, room revenue and reservation performance.

Manage OTA promotions, campaigns, discounts and special offers.

Monitor competitor rates and market trends to recommend suitable pricing strategies.

Ensure accurate room mapping, rate mapping and inventory synchronisation across all platforms.

Identify and resolve overbookings, rate discrepancies and reservation issues.

Handle booking amendments, cancellations, payment matters and OTA enquiries.

Prepare daily, weekly and monthly reservation and revenue reports.

Coordinate with Front Office, Customer Service and Operations teams to support smooth daily operations.

Monitor OTA performance, guest reviews and booking conversion.

Support management in revenue optimisation and occupancy improvement.

Handle urgent OTA and reservation issues during assigned standby periods, including outside normal working hours.

Perform other duties as assigned by Management.

What we're looking for

Minimum 2 years of working experience in hotel reservations, OTA management or a related hospitality position.

Strong hands-on knowledge of Booking.com, Agoda, Airbnb and other OTA platforms.

Familiarity with OTA extranets, promotions, rate loading and inventory management.

Experience with SiteMinder or other Channel Management systems is an advantage.

Knowledge of PMS and hotel reservation operations.

Good understanding of room pricing, occupancy and revenue management.

Good Excel, analytical and reporting skills.

Extremely detail-oriented, meticulous and committed to accuracy.

Strong organisational, problem-solving and communication skills.

Responsible, proactive and able to work independently.

Good command of English and Bahasa Malaysia.

What can I earn as a Reservations Executive