RESERVATION AGENT

Credit Bureau Malaysia; Malaysia; On-site; MYR 23,436 - 35,712; Full time

Job summary

A leading hotel management company in Malaysia is seeking a motivated individual for managing bookings across various channels, including telephone and email. Responsibilities include creating and verifying room reservations using the Opera Property Management System and ensuring guest satisfaction. The ideal candidate holds a Degree/Diploma in Hotel Management, has 2 years' experience in a similar role, and is fluent in English and Bahasa Malaysia. The position offers a competitive salary of RM 2100.00 - RM 3200.00.

Qualifications

• Conversant in both English and Bahasa Malaysia.
• Good writing skills in English.
• 2 years of working experience in a similar capacity at a deluxe class hotel.

Responsibilities

• Handling all bookings promptly and efficiently.
• Managing telephone reservations and ensuring conversion into revenue.
• Creating and ensuring accuracy of room reservations.

Skills

Decision making

Leadership skills

Customer centric

Knowledge of Opera System

Computer skills (Microsoft Office, Opera, Delphi)

Education

Degree/Diploma in Hotel Management

Tools

Opera Property Management System

Microsoft Office

Job description

Responsibilities

• Handling all bookings from any channels (Telephone, Email, Website) with promptness and efficiency.
• Managing telephone reservations and ensuring successful conversion into revenue.
• Creating room reservations in the Opera Property Management System.
• Ensuring accuracy of bookings within the Opera reservation screen.
• Handling each reservation with a smile, being courteous and professional.
• Following up on reservation traces daily.
• Focusing on guests’ requirements and needs.

Qualifications

• Degree/Diploma in Hotel Management.
• Conversant in both English and Bahasa Malaysia.
• Good writing skills in English.

Experience

• 2 years of working experience in a similar capacity at a deluxe class hotel.

Skills

• Decision making.
• Leadership skills.
• Customer centric.
• Knowledge of Opera System.
• Computer skills (Microsoft Office, Opera, Delphi).

Location

BDR SUNWAY

Salary

2100.00 - 3200.00