Renewal Sales Specialist

Concentrix; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Onsite KL Office at Nu Sentral

Job summary

Concentrix in Kuala Lumpur is seeking a renewal-focused sales professional to manage key accounts and build long-term relationships. You will qualify renewal opportunities, forecast pipeline, and drive cross-sell and upsell across cloud-based IT solutions.

The role requires 2–3+ years of sales experience, strong communication skills, and the ability to engage with diverse SMBs. Onsite work at KL office with active daily cadence and stakeholder coordination.

Qualifications

• 2–3+ years sales experience with a proven track record.
• Proven ability to understand customer needs and deliver customized pitches.
• Familiarity with modern sales techniques and tools is a bonus.
• Experience selling IT SaaS or similar solutions preferred.
• Strong communication via phone, email, video and presentations.

Responsibilities

• Act as the primary contact for customers during renewals, building trust and long-term relationships.
• Turn renewal leads into revenue by filtering through criteria (e.g., BANT).
• Engage with SMBs across industries to identify upsell/cross-sell opportunities.
• Understand customers’ license position and lead with cloud-based technologies to secure wins.
• Coordinate with stakeholders (PCM/TCM/CE) to ensure timely renewals.
• Present value propositions and address competitive offerings.
• Use multiple channels (social, digital, video, chat, phone, demos) to reach customers.
• Maintain data hygiene across tools and trackers.
• Meet/exceed targets for net-new revenue and forecast pipeline; sustain high activity (60–90/day).
• Ad hoc tasks; renewal targets for large accounts (> $100K).

Skills

Sales experience

Needs analysis

Cross-sell awareness

Cloud technologies

Communication skills

Tools

CRM tools

Microsoft Office

Job description

• Act as the primary point of contact for customers during the renewals process, building trust and setting the foundation for a long-term relationship.
• Effectively turn renewal leads into opportunities and revenue pipeline by filtering them through different criteria (e.g., BANT: budget, authority, need, and timeline).
• Engage with small and medium businesses across industries, company sizes, and types to determine their needs and identify upsell/cross-sell opportunities.
• Understand customers’ current license position and lead with cloud-based technologies to secure customer wins, maximizing upsell and cross-sell opportunities while collaborating with Solution Specialists and other stakeholders as needed.
• Support the renewal process by engaging and coordinating multiple stakeholders (PCM, TCM, CE) aligned to customer needs, ensuring renewals are closed on time.
• Demonstrate value propositions to help customers envision their future with relevant technologies and solutions.
• Address competitive offerings and solutions in the context of customer needs and overall experience.
• Leverage social, digital, video, chat, phone, and demo environments to effectively reach, sell to, and manage customers.
• Ensure data hygiene across all required tools/trackers is maintained accurately (see Appendix 1 for the list of tools).
• Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline, and usage for products and solutions in scope; maintain high daily activity (minimum ~60–90 activities/day).
• Ad hoc tasks given
• EA and large agreements (>$100K): 200–400 renewal customers per year

Requirements:

• 2-3+ years sales experience with a proven track record of success.
• Proven ability to understand customer needs, create and deliver customized, customer-focused pitches and solutions.
• Familiarity with modern sales techniques and tools is a bonus, including experience from retail sales, corporate internships, or entrepreneurial programs
• Experience working selling IT SaaS or similar solutions Preferred
• Sales/customer service relationship background, telephone experience preferred
• A self-starter with a track record of outstanding performance and achieving goals
• Strong interpersonal skills, excellent oral, written and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, video and presentations
• General knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately
• Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration
• Solid time management skills and ability to work independently or under supervision with a high level of integrity
• Experience using Microsoft Office Suite applications & Passion for cloud technologies

Other information:

• KL Office is located at Nu sentral
• Onsite

Privacy and Information security

• Adhere security requirements in the process.
• Protect the privacy of personal information.