Remote Student Advisor - Bilingual EN/Mandarin

Think Academy; Kuala Lumpur; On-site; MYR 42,000 - 54,000; Full time

Benefits offered by this job

Remote work

Paid training

Performance bonus up to MYR 1,000

Career growth opportunities

Job summary

Think Academy is seeking a Remote Student Advisor (Post-Sales Customer Service) to support U.S.-based students and parents. This role involves onboarding, feedback collection, and ongoing support across the academic term.

The position requires a Bachelor’s degree or above, fluency in English and Mandarin, and strong customer service skills. A flexible rotating schedule including weekends and public holidays is expected, with remote work setup provided.

Qualifications

• Bachelor’s degree or above.
• Fluent in English and Mandarin, spoken and written.
• Experience in customer service; education industry preferred.
• Excellent communication and customer service skills.
• Able to work independently and remotely.
• Familiarity with CRM systems.
• Positive customer-oriented mindset.
• Strong problem-solving skills.

Responsibilities

• Serve as the first point of contact for students and parents, addressing inquiries and resolving issues promptly.
• Proactively follow up with potential students, providing clear course information.
• Maintain relationships with existing students and parents, delivering high-quality service.
• Keep accurate CRM records of interactions and resolutions.
• Collaborate with teaching, product, and customer experience teams to collect feedback and improve services.
• Stay updated on course details, pricing and service policies.
• Participate in training webinars to stay informed on product knowledge.

Skills

Bilingual English & Mandarin

Communication skills

Customer service

Organizational skills

Remote work independence

CRM experience

Problem solving

Education

Bachelor’s degree or above

Tools

CRM software

Job description

Think Academy is seeking a Remote Student Advisor (Post-Sales Customer Service) to support U.S.-based students and parents. This role involves onboarding, feedback collection, and ongoing support across the academic term.

The position requires a Bachelor’s degree or above, fluency in English and Mandarin, and strong customer service skills. A flexible rotating schedule including weekends and public holidays is expected, with remote work setup provided.